Guest Service Agent

Drury Hotels; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as front desk associates. In this role, you'll be the friendly face that greets guests, ensuring they have exceptional experiences from check-in to check-out. You'll assist in various functions, including handling guest inquiries and providing top-notch service during breakfast and evening events. With a focus on career growth and a supportive work environment, this opportunity offers flexible scheduling, competitive pay, and a chance to be part of a company recognized for its commitment to excellence. If you have a warm personality and a passion for hospitality, this is the perfect role for you!

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts

Medical, dental, vision insurance

401(k) with company match

Team Member Assistance Program

Career growth opportunities

Free room nights

Qualifications

• Friendly and organized communicators with multitasking abilities.
• Warm demeanor and attention to detail in guest interactions.

Responsibilities

• Serve as the welcoming face of the hotel to guests.
• Assist guests with check-in/out and ensure satisfaction.
• Help with breakfast service and maintain hospitality standards.

Skills

Customer Service

Communication Skills

Attention to Detail

Multitasking

Education

High School Diploma

Tools

Office Machines

Job description

Position starts at $15.50 per hour!

Property Location:

1767 Glidewell Drive - Burlington, North Carolina 27215

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!