Service Worker - Hotel (Auxiliary)

The University of British Columbia; Vancouver; On-site; CAD 36,000 - 38,000; Part time

Job summary

UBC's Hotel Service Workers unit is hiring auxiliary Service Workers for West Coast Suites/Conference and Accommodations. The role involves cleaning guest rooms, restocking linens, and maintaining a high standard of presentation while following hotel protocols and safety guidelines.

You will join a diverse team, may work days, evenings or nights, and report to the supervisor. High school graduation and at least one year of related experience are required; previous hotel housekeeping is

Qualifications

• High school graduation and at least one year of related experience.
• Willingness to respect diverse perspectives and inclusion.
• Commitment to equity, diversity and inclusion in the workplace.
• Hotel housekeeping experience preferred.

Responsibilities

• Address guest requests with courtesy and professional service.
• Maintain guest rooms, linens, and supplies according to hotel protocols.
• Monitor rooms and corridors for hazards and report maintenance concerns.
• Perform cleaning duties: dusting, mopping, vacuuming, and restocking amenities.
• Assist with minor maintenance tasks and safety procedures.
• Follow safe work practices and adhere to workplace policies.

Skills

Guest service

Attention to detail

Communication

Education

High school graduation

Job description

Staff - Union Job Category CUPE 116 Job Profile CUPE 116 Hourly - Service Worker - Hotel Job Title Service Worker - Hotel (Auxiliary) Department Hotel Service Workers I Student Housing and Community Services Compensation Range $26.26 - $27.62 CAD Hourly Posting End Date September 16, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date Ongoing This posting is for five (5) vacancies.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Hotel Housekeepers participate as a member of the housekeeping unit in carrying out hotel cleaning services in the West Coast Suites for Conference and Accommodations. This position is responsible for ensuring that guest rooms and public areas of the hotel are cleaned and linens are restocked, ensuring the hotel is maintained to the high level of presentation. This position is required to observe safe working conditions and habits; may be assigned to day, evening and night shift and any day of the week. Works from oral and written instructions, schedules and specific requirements which may be of a daily and periodic nature.

Organizational Status

Reports to Assistant Housekeeping Supervisor, West Coast Suites or Rooms Manager. Acts as a member of the West Coast Suites team; this position is dedicated to the needs of the guests and customers; presents in a professional and guest service-focused manner.

Work Performed

• Acts as a key point of contact for addressing guest requests and problems.
• Demonstrates a high level of customer service etiquette, judgement, special hotel protocols and skills.
• Anticipates and identifies guest needs, takes ownership of guest requests, and liaises with different parties to recommend actions and ensure follow up according to the hotel protocols.
• Ensures all guests are welcomed and served in a courteous and professional manner executing all elements of the hotel's protocols during the process.
• Carries out guest room service duties, such as, making and remaking beds, changing linen and returning soiled or clean linen to designated areas; replenishing supplies of soap, toilet paper, toweling, linen and other housekeeping items, collecting waste and removing to designated areas; rearranging furnishings and moving small furniture items within the confines of the suite or floor.
• Carries out a variety of cleaning duties, such as, dusting, mopping, sweeping, vacuuming and washing of walls, floors, glass, stairwells, shower stalls, bath tubs, sinks, counter tops, cupboards, cabinets, urinals, appliances, vent exteriors, furniture and carpets, in designated areas, as assigned.
• Monitors hotel property and grounds, including inspecting the rooms, building and grounds for hazards; watching for unusual problems that may endanger guests or property and report maintenance concerns, security breaches or risks to appropriate authorities.
• Performs minor maintenance and repairs including such tasks as hanging drapes and blinds, changing light bulbs, replacing door stops, unplugging toilets, removing broken glass from windows, removing and cleaning light fixtures, etc.
• Reports maintenance requirements and repairs and turns in lost and found items to supervisor.
• Ensures that the workplace is safe and follows safe work practices.
• Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Consequence of Error/Judgement

Makes decisions related to the sequence of duties and response to client requirements; inappropriate decisions may impair customer satisfaction and business reputation.

Supervision Received

• Works autonomously under general supervision, and from oral and written instructions and in accordance with established procedures.

Supervision Given

• None.

Minimum Qualifications

• High school graduation and a minimum one year of related experience or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Previous Housekeeping experience working in Hotels preferred.

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together? Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. Canadians and permanent residents will be given priority.