Guest Experience — Yaletown

Jaybird studios ltd.; Canada; Híbrido; CAD 22.000 - 30.000; A tiempo parcial

Descripción de la vacante

Jaybird studios ltd. is seeking a part-time front-of-house team member to greet clients and deliver exceptional service within our fitness and mindfulness studio. This role offers 12+ hours per week and opportunities to learn the Mariana Tek system while supporting daily studio operations.

You will engage guests, share class information and pricing, assist with retail and inventory, and help keep the studio clean and welcoming for every client experience.

Formación

• Must have superior customer service skills.
• Excellent interpersonal skills and a service-oriented outlook.
• Highly organized; capable of independent work and collaboration.
• Ability to move and lift items up to 50 lbs.
• Mariana Tek software experience is a plus.
• Strong communication with team and management.

Responsabilidades

• Greet and engage clients in a positive and friendly manner.
• Provide the highest level of customer service and hospitality to all clients/prospective clients.
• Share pricing and class information with prospective clients.
• Complete studio tours with new clients.
• Ensure complete knowledge of Mariana Tek system.
• Assist management with day-to-day operations of the studio.
• Ensure prompt response to studio emails; notify studio lead if needed.
• Understand JayBird product knowledge, policies and procedures for retail operations.
• Actively maintain studio cleanliness and organization between each class.
• Assist in retail inventory at the end of the month.
• Complete opening and/or closing checklists.
• Perform other studio duties as needed.

Conocimientos

Customer service

Interpersonal skills

Communication

Organization

Teamwork

Independent work

Herramientas

Mariana Tek

Descripción del empleo

WE ARE ALWAYS LOOKING FOR ENTHUSIASTIC, KNOWLEDGEABLE, AND SELF-AWARE PEOPLE WITH A PASSION FOR FITNESS AND MODERN MINDFULNESS TO JOIN OUR JAYBIRD TEAM. JAYBIRD IS ABOUT EXPERIENCING THE PRESENT MOMENT. WE ARE A CONTEMPORARY MOVEMENT STUDIO THAT BELIEVES IN SHEDDING THE LAYERS THAT HOLD US BACK, FORGETTING OUTSIDE PERCEPTIONS, AND LETTING GO OF EXPECTATIONS. JAYBIRD OFFERS a variety of UNIQUE CLASSES: INSPIRED BY PILATES AND YOGA. THESE CLASSES ARE A NON-TRADITIONAL WORKOUT DONE BY CANDLELIGHT IN A HEATED INFRARED ROOM AND FUELLED BY GOOD, LOUD MUSIC — A PLACE WHERE YOU CAN GET OUT OF YOUR HEAD AND INTO YOUR BODY.

JOB INFORMATION

REPORTS TO:STUDIO LEAD

EMPLOYMENT STATUS:PART-TIME, 12+ HOURS PER WEEK

Compensation: $17.85 / hour

Key Responsibilities

• GREET AND ENGAGE CLIENTS IN A POSITIVE AND FRIENDLY MANNER
• PROVIDE THE HIGHEST LEVEL OF CLIENT/CUSTOMER SERVICE AND HOSPITALITY TO ALL CLIENTS/PROSPECTIVE CLIENTS
• SHARE PRICING AND CLASS INFORMATION WITH PROSPECTIVE CLIENTS
• COMPLETE STUDIO TOURS WITH NEW CLIENTS
• ENSURE COMPLETE KNOWLEDGE OF MARIANA TEK SYSTEM
• ASSIST MANAGEMENT WITH DAY-TO-DAY OPERATIONS OF THE STUDIO
• ENSURE PROMPT RESPONSE TO STUDIO EMAILS; NOTIFY STUDIO LEAD IF NEEDED
• UNDERSTAND JAYBIRD PRODUCT KNOWLEDGE, POLICIES AND PROCEDURES FOR RETAIL OPERATIONS
• ACTIVELY MAINTAIN STUDIO CLEANLINESS AND ORGANIZATION BETWEEN EACH CLASS SO EACH CLIENT RECEIVES THE BEST JAYBIRD EXPERIENCE
• ASSIST IN RETAIL INVENTORY AT THE END OF THE MONTH
• COMPLETE OPENING AND/OR CLOSING CHECKLISTS
• PERFORM OTHER STUDIO DUTIES AS NEEDED

Qualifications

• MARIANA TEK SOFTWARE EXPERIENCE A PLUS
• LEADERSHIP EXPERIENCE A PLUS
• MUST HAVE SUPERIOR CUSTOMER SERVICE SKILLS
• MUST HAVE EXCELLENT INTERPERSONAL SKILLS AND A SERVICE-ORIENTED OUTLOOK
• MUST BE HIGHLY ORGANIZED
• ABILITY TO WORK INDEPENDENTLY AS WELL AS ON A TEAM
• SHOULD HAVE A STRONG ABILITY TO COMMUNICATE CLEARLY WITH TEAM MEMBERS, CLIENTS AND SENIOR MANAGEMENT
• MUST BE ABLE TO MOVE AND/OR LIFT HEAVY ITEMS, UP TO 50 LBS.

Work Requirements

MUST BE AVAILABLE TO WORK:

• 12 HOURS PER WEEK, 2-3 SHIFTS
• ABILITY TO WORK FLEXIBLE HOURS; EARLY MORNING/LATE NIGHT/ WEEKENDS