Guest Experience — Midtown

Jaybird studios ltd.; Canada; On-site; CAD 21,000 - 30,000; Part time

Job summary

Jaybird Studios Ltd. in Canada is seeking a part-time Studio Associate to greet clients, share class information, and provide exceptional service.

You will engage customers, present pricing, conduct studio tours, and assist management with daily operations. Successful candidates will bring superior customer service, strong interpersonal skills, and the ability to stay organized while coordinating retail tasks and class schedules.

Qualifications

• MARIANA TEK SOFTWARE EXPERIENCE A PLUS
• LEADERSHIP EXPERIENCE A PLUS
• MUST HAVE SUPERIOR CUSTOMER SERVICE SKILLS
• MUST HAVE EXCELLENT INTERPERSONAL SKILLS AND A SERVICE-ORIENTED OUTLOOK
• MUST BE HIGHLY ORGANIZED
• ABILITY TO WORK INDEPENDENTLY AS WELL AS ON A TEAM
• SHOULD HAVE A STRONG ABILITY TO COMMUNICATE CLEARLY WITH TEAM MEMBERS, CLIENTS AND SENIOR MANAGEMENT
• MUST BE ABLE TO MOVE AND/OR LIFT HEAVY ITEMS, UP TO 50 LBS.

Responsibilities

• GREET AND ENGAGE CLIENTS IN A POSITIVE AND FRIENDLY MANNER
• PROVIDE THE HIGHEST LEVEL OF CLIENT/CUSTOMER SERVICE AND HOSPITALITY TO ALL CLIENTS/PROSPECTIVE CLIENTS
• SHARE PRICING AND CLASS INFORMATION WITH PROSPECTIVE CLIENTS
• COMPLETE STUDIO TOURS WITH NEW CLIENTS
• ENSURE COMPLETE KNOWLEDGE OF MARIANA TEK SYSTEM
• ASSIST MANAGEMENT WITH DAY-TO-DAY OPERATIONS OF THE STUDIO
• ENSURE PROMPT RESPONSE TO STUDIO EMAILS; NOTIFY STUDIO LEAD IF NEEDED
• UNDERSTAND JAYBIRD PRODUCT KNOWLEDGE, POLICIES AND PROCEDURES FOR RETAIL OPERATIONS
• ACTIVELY MAINTAIN STUDIO CLEANLINESS AND ORGANIZATION BETWEEN EACH CLASS SO EACH CLIENT RECEIVES THE BEST JAYBIRD EXPERIENCE
• ASSIST IN RETAIL INVENTORY AT THE END OF THE MONTH
• COMPLETE OPENING AND/OR CLOSING CHECKLISTS
• PERFORM OTHER STUDIO DUTIES AS NEEDED

Skills

Customer service

Interpersonal skills

Communication

Organized

Teamwork

Independent work

Flexibility

Tools

Mariana Tek software

Job description

WE ARE ALWAYS LOOKING FOR ENTHUSIASTIC, KNOWLEDGEABLE, AND SELF-AWARE PEOPLE WITH A PASSION FOR FITNESS AND MODERN MINDFULNESS TO JOIN OUR JAYBIRD TEAM. JAYBIRD IS ABOUT EXPERIENCING THE PRESENT MOMENT. WE ARE A CONTEMPORARY MOVEMENT STUDIO THAT BELIEVES IN SHEDDING THE LAYERS THAT HOLD US BACK, FORGETTING OUTSIDE PERCEPTIONS, AND LETTING GO OF EXPECTATIONS. JAYBIRD OFFERS a variety of UNIQUE CLASSES: INSPIRED BY PILATES AND YOGA. THESE CLASSES ARE A NON-TRADITIONAL WORKOUT DONE BY CANDLELIGHT IN A HEATED INFRARED ROOM AND FUELLED BY GOOD, LOUD MUSIC A PLACE WHERE YOU CAN GET OUT OF YOUR HEAD AND INTO YOUR BODY.

REPORTS TO:STUDIO LEAD

EMPLOYMENT STATUS:PART-TIME, 12+ HOURS PER WEEK

compensation: $18.50 / hour

Key Responsibilities

GREET AND ENGAGE CLIENTS IN A POSITIVE AND FRIENDLY MANNER

PROVIDE THE HIGHEST LEVEL OF CLIENT/CUSTOMER SERVICE AND HOSPITALITY TO ALL CLIENTS/PROSPECTIVE CLIENTS

SHARE PRICING AND CLASS INFORMATION WITH PROSPECTIVE CLIENTS

COMPLETE STUDIO TOURS WITH NEW CLIENTS

ENSURE COMPLETE KNOWLEDGE OF MARIANA TEK SYSTEM

ASSIST MANAGEMENT WITH DAY-TO-DAY OPERATIONS OF THE STUDIO

ENSURE PROMPT RESPONSE TO STUDIO EMAILS; NOTIFY STUDIO LEAD IF NEEDED

UNDERSTAND JAYBIRD PRODUCT KNOWLEDGE, POLICIES AND PROCEDURES FOR RETAIL OPERATIONS

ACTIVELY MAINTAIN STUDIO CLEANLINESS AND ORGANIZATION BETWEEN EACH CLASS SO EACH CLIENT RECEIVES THE BEST JAYBIRD EXPERIENCE

ASSIST IN RETAIL INVENTORY AT THE END OF THE MONTH

COMPLETE OPENING AND/OR CLOSING CHECKLISTS

PERFORM OTHER STUDIO DUTIES AS NEEDED

Qualifications

MARIANA TEK SOFTWARE EXPERIENCE A PLUS

LEADERSHIP EXPERIENCE A PLUS

MUST HAVE SUPERIOR CUSTOMER SERVICE SKILLS

MUST HAVE EXCELLENT INTERPERSONAL SKILLS AND A SERVICE-ORIENTED OUTLOOK

MUST BE HIGHLY ORGANIZED

ABILITY TO WORK INDEPENDENTLY AS WELL AS ON A TEAM

SHOULD HAVE A STRONG ABILITY TO COMMUNICATE CLEARLY WITH TEAM MEMBERS, CLIENTS AND SENIOR MANAGEMENT

MUST BE ABLE TO MOVE AND/OR LIFT HEAVY ITEMS, UP TO 50 LBS.

Work Requirements

MUST BE AVAILABLE TO WORK:

12 HOURS PER WEEK, 2-3 SHIFTS

ABILITY TO WORK FLEXIBLE HOURS; EARLY MORNING/LATE NIGHT/ WEEKENDS

Application Deadline: July 27th, 9pm pst