Guest Experience Valet & Bell Attendant

Gray Collection; Ottawa; On-site; CAD 21,000 - 30,000; Full time

Job summary

Gray Collection is seeking a Valet/Bell to greet guests on arrival, assist with luggage, and manage parking procedures at our Ottawa location. You will record license plates, match names and room numbers, deliver luggage, and provide room feature overviews.

The role requires lifting 30-50 pounds and delivering packages as needed. Ideal candidates have at least 1 year in a similar role, a valid driver’s license with a clean record, and strong English communication skills.

Qualifications

• Excellent customer service: approachable, pleasant, courteous, empathetic, fast acting.
• Strong communication skills and attention to detail.
• Enjoys working in a fast-paced team environment, managing various workloads.
• Ability to organize, prioritize and multitask.
• Excellent oral and written skills in English, French is an asset.

Responsibilities

• Greet guests on arrival and inform them of parking procedures.
• Help guests with luggage and special requests.
• Park and retrieve guest cars; record licence plates and match names and room numbers.
• Deliver mail and packages to guest rooms or other departments.
• Lift and carry 30-50 pounds; maintain clean and safe entrance.
• Provide guests with an overview of room features.
• Perform any other tasks as assigned by management.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Organizational skills

Bilingual English/French

Job description

Gray Collection is seeking a Valet/Bell to greet guests on arrival, assist with luggage, and manage parking procedures at our Ottawa location. You will record license plates, match names and room numbers, deliver luggage, and provide room feature overviews.

The role requires lifting 30-50 pounds and delivering packages as needed. Ideal candidates have at least 1 year in a similar role, a valid driver’s license with a clean record, and strong English communication skills.