Outlet Server - Part Time

Easton’s Group; Toronto; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Wellness days

Employee social events

On-site parking

RRSP/Deferred Profit-Sharing Plan

Gym/pool access

Career development

Hotel discounts

Job summary

Easton’s Group of Hotels is seeking an Outlet Server for Holiday Inn Toronto International Airport. The role involves greeting guests, taking orders, and delivering food and beverages with a focus on guest satisfaction and safety.

You will clear tables, manage payments, and support a fast-paced dining operation within our Toronto airport-adjacent property. The ideal candidate brings hospitality experience in hotels, valid Smart Serve or health/food handler credentials, strong communication, and

Qualifications

• Experience in food service with hotel/resort operations preferred.
• Smart Serve certification and/or health/food handler card.
• Strong communication and customer service skills for high-volume shifts.
• Reading, writing, and basic math skills for orders and transactions.
• Ability to lift up to 50 pounds and stand for extended periods.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Greet guests and take beverage and food orders promptly and professionally.
• Prepare and present food and beverages per brand and safety standards.
• Clear and clean tables, maintain a clean outlet.
• Perform side-work, opening/closing duties, stock management.
• Notify management of service or safety issues and assist with service recovery.
• Handle guest payments and process cash/credit/room charges accurately.
• Promote teamwork with staff, cooks, and supervisors.
• Follow safety procedures and wear PPE as required.

Skills

Guest service

Communication

Cash handling

Teamwork

Safety procedures

Education

Smart Serve certification

Health/food handler card

Tools

POS system

Job description

Holiday Inn Toronto International Airport, Toronto, ON, CA

2 days ago Requisition ID: 4666

Salary Range: $17.60 To $19.55 Hourly

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton's, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation and enables us to achieve our vision while creating opportunities for everyone to thrive.

About the Hotel:

Welcome to the vibrant Holiday Inn Toronto International Airport, where excitement and comfort collide! Boasting 451 rooms and owned by Easton's Group of Hotels, we're just minutes from Pearson Airport. Indulge in our expansive restaurant and bar and explore over 20,000 square feet of versatile banquet space.

Benefits:

• Health, Vision, and Dental Coverage
• Wellness Days
• Employee Social Events
• On-Site Parking
• RRSP / Deferred Profit-Sharing Plan
• Onsite Gym/Pool
• Career Development
• Hotel Discounts at IHG and Easton’s Group of Hotels properties.

Overview:

Attention hospitality and service enthusiasts! Are you prepared to keep a vibrant, fast-paced dining operation running seamlessly? Holiday Inn Toronto International Airport is on the hunt for a skilled Outlet Server to join our lively team. If you have a knack for delivering exceptional guest experiences, executing flawless food presentation, and ensuring top-tier safety and satisfaction, we want you!

What you will be doing?

• Greet all guests warmly and take beverage and food orders promptly and professionally, ensuring a fast and courteous service experience.
• Prepare and present food and beverages to hotel guests according to established brand, health, and presentation standards.
• Clear and clean tables promptly and efficiently, including wiping down chairs, walls, windows, mirrors, and floors as necessary to keep the outlet immaculate.
• Perform essential side-work, opening, and closing duties, maintaining a clean and well-stocked station throughout your shift.
• Alert Outlet Management to any service or safety issues, and make proactive service recovery gestures to guarantee total guest satisfaction.
• Securely handle guest payments and accurately process cash, credit, and room charge transactions according to established financial procedures.
• Promote teamwork and quality service through daily communication and coordination with guests, wait staff, cooks, and supervisors.
• Follow safe work procedures, wear required PPE, comply with Occupational Health & Safety regulations, and participate in the Joint Health and Safety Committee.

What are the requirements this role?

• Previous food service experience with a strong working knowledge of restaurant operations, ideally within a hotel or resort environment.
• Valid alcohol awareness certification (e.g., Smart Serve) and/or a valid health/food handler card as required by local or provincial government agencies.
• Strong communication and customer service skills to interact professionally with guests and kitchen staff during high-volume shifts.
• Solid reading, writing, and basic math skills to accurately take orders, complete operational paperwork, and handle financial transactions.
• Ability to lift, carry, push, or pull up to 50 pounds (including heavy trays, plates, and glasses), remain stationary for extended periods, and frequently bend, stoop, and kneel.
• Availability to work a flexible schedule, including nights, weekends, and/or holidays based on property needs.

Work Area: Kitchen and F&B Outlet(s)

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Accessibility & Accommodation:

• Holiday Inn Toronto International Airport is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.
• Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.