Guest Experience Store Lead

L'Occitane En Provence; Burlington; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

L'Occitane Mapleview Shopping Centre is seeking an Assistant Store Manager to partner with the Store Manager in delivering a premium, environmentally conscious shopping experience. You will lead a team, nurture guest connections, and ensure our skincare and fragrance products shine in a welcoming setting.

You\'ll train staff, refine product knowledge, and drive sales with a compassionate, client-centric approach that supports sustainability goals and our brand values.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional communication and guiding skills.
• Innovative approach in sales-focused environments.
• Commitment to customer happiness and service.
• Familiarity with skincare, body care and fragrance is beneficial.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: foster a warm, inviting atmosphere aligned with brand values.
• Prioritize guest experience by guiding product selections tailored to preferences.
• Support open communication and feedback within the team.
• Coordinate regular training to enhance product knowledge and service.
• Foster a collaborative, inclusive team culture through adaptive leadership.

Skills

Team leadership

Guest experience

Communication

Sales innovation

Skincare familiarity

Clienteling

Tools

POS system familiarity

Job description

L'Occitane Mapleview Shopping Centre is seeking an Assistant Store Manager to partner with the Store Manager in delivering a premium, environmentally conscious shopping experience. You will lead a team, nurture guest connections, and ensure our skincare and fragrance products shine in a welcoming setting.

You\'ll train staff, refine product knowledge, and drive sales with a compassionate, client-centric approach that supports sustainability goals and our brand values.