Customer Experience Specialist

British Swim School - South Orlando; Buffalo; On-site; CAD 36,207 - 40,018; Part time

Benefits offered by this job

Competitive salary

Free uniforms

Training and development

Job summary

British Swim School - South Orlando is seeking a Customer Experience Specialist, also known as a Deck Ambassador, to work poolside and ensure a memorable customer experience. This role involves setting up the pool deck, checking water conditions, and welcoming families.

The ideal candidate will have a high school diploma, excellent communication skills, and a passion for customer service. With a competitive hourly wage of $19.00 – $21.00, this position also offers opportunities for advancement and community engagement.

Qualifications

• Enthusiastic personality and enjoyment in interacting with customers (parents and children).
• 1 year of customer service experience.
• Responsible and professional demeanor.

Responsibilities

• Set up and break down the pool deck area before and after each shift.
• Check water chemistry and temperature prior to swim lessons.
• Welcome students and parents/guardians to the pool deck area.
• Assist swim instructors and managers during swim lessons.

Skills

Interpersonal communication

Customer service

Organizational skills

Education

High school diploma or equivalent

Job description

Overview

A position at British Swim School is more than just a job; it is an opportunity to learn, grow, and make an impact in the lives of your community. We are expanding the British Swim School presence in the Buffalo Grove area. Hires and onboarding are in late April / early May. We are looking for individuals passionate about creating a memorable customer experience.

Benefits

• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training and development

The Position

The Customer Experience Specialist, known as a "Deck Ambassador", works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Typical Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers’ questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.
• Report to Business Owner, assist with other business needs.
• Work a schedule that typically includes Monday, Wednesday, Thursday (3:00 – 7:00 pm) and Saturday (9:00 am – 2:00 pm).

Compensation

• Competitive pay based on experience with possible opportunities for bonuses (employee / student referrals).
• Paid training
• Free uniforms
• Opportunities for advancement (training & development)
• Birthday off and paid!
• Opportunity to make a difference in your community

About Us

At British Swim School, our mission is “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer." We are more than just a fun, surface-level swim lesson provider. We are two schools in one – a survival school and a learn-to-swim school. We invest in quality team members to teach our lessons and strive to make a substantial impact within our communities to combat the tragically high child drowning statistics.

Minimum Qualifications

• High school diploma or equivalent
• Enthusiastic personality – enjoy interacting with customers (parents and children)
• Excellent interpersonal communication and organizational skills
• Customer service experience: 1 year
• Responsible and professional demeanor
• Must complete all required British Swim School specific training and testing

Additional Qualifications

• Swimming experience: 1–2 years beneficial but not required
• Lifeguarding/First Aid/CPR/AED certification(s) beneficial (can be obtained during training)

Compensation: $19.00 – $21.00 per hour

Working at British Swim School is more than a job; it’s a chance to create a lasting impact that could change a child’s life. As part of the British Swim School team, you contribute to the local community and join a fun-loving group committed to water safety and a lifelong love of the water. Most students are preschool and elementary-aged; experience with children or in a child-focused role is helpful but not required if you have the right attitude. The job includes specialized training in our approach.

We also have opportunities with our Customer Service Team for roles that involve talking to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.