Front Desk / Customer Service Representative Full Time

Grand Rapids; Grand Rapids; On-site; CAD 25,000 - 32,000; Full time

Job summary

Goldfish Swim School - Grand Rapids is seeking a Front Desk Customer Service Representative. You will be the first point of contact for potential and current Goldfish Swim School customers, presenting a positive image for the company and handling first-point sales and registration transactions.

You will promote quality customer service, assist with attendance checks, lesson scheduling, and maintain a welcoming front desk environment while upholding safety standards and a fun, tropical culture.

Qualifications

• Must be able to work with children.
• Excellent communication and organizational skills are required.
• Must pass background examinations prior to training.

Responsibilities

• Addresses inquiries via phone, digital, and in person and follows up timely.
• Checks in students on the attendance tracking system and prepares lesson schedules for team members.
• Resolves account matters and contacts guests for clarification purposes.
• Maintains cleanliness of front desk, Snack Shack, changing rooms, restrooms and observation space.
• Updates informational displays with accurate and timely promotions and literature.
• Monitor Snack area and provide guidance to Snack Shack staff.
• Cross-train in multiple roles and substitute when necessary.
• Act as a GSS ambassador to provide a Golden Experience to students, families, and team members.
• Enforces safety rules and regulations to prevent accidents; administers first aid when necessary.

Skills

Work with children

Communication

Organizational skills

Background check clearance

Job description

Full Time • Grand Rapids

Smile… it’s a small action that makes a big difference!
We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a “get it“ mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally. That is “why” we smile!

Goldfish Swim School Core Values

• We go above and beyond with every detail to create a GOLDEN EXPERIENCE!
• We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.
• We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.
• We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.
• We make a big deal about life’s accomplishments by remembering to CELEBRATE!

Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!

Role

Front Desk Customer Service Representative

Summary

Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.

Primary Responsibilities

• Addresses inquiries via phone, digital and in person and follows up timely
• Checks in students on the attendance tracking system and prepares lesson schedules for team members
• Resolves account matters and contacts guests for clarification purposes
• Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space
• Updates informational displays with accurate and timely promotions and literature
• Monitor Snack area and providing guidance to Snack Shack staff
• Advances through cross-training in multiple roles and substitutes when necessary
• Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members
• Enforces safety rules and regulations to prevent accidents; administers first aid when necessary

Job Qualifications and Skills

• Ability to work with children
• Problem solver and creative thinking skills to identify and resolve challenges
• Excellent communication and organizational skills
• Must pass background examinations prior to training

Safety Standards

The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:

• Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas
• Our pools are disinfected with chlorine to provide the safest swimming environment
• Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus

Goldfish Swim School - Grand Rapids is a learn‑to‑swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see http://www.goldfishswimschool.com.

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School - Grand Rapids is an Equal Opportunity Employer.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing –even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job – it’s an endless pool of possibilities, opportunities and life-changing moments!

All Are Welcome

At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.

Make Waves…In Your Community

Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!

Make Waves…In Your Career

Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!

High Fives & Tropical Vibes!

We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!

Going for Gold!

We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.

Grow with Goldfish

There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!

“If I had to describe Goldfish in just one word, it would be life-changing! The opportunities I've had here and seeing myself and other people grow, is just really awesome!”