Guest Experience Specialist - Front Desk

Nova Scotia Tourism Talent; Nova Scotia; Hybrid; CAD 25,000 - 30,000; Full time

Job summary

The Smuggler's Cove Inn in Nova Scotia invites a friendly Front Desk Agent to join our hospitality team. You will greet guests, verify IDs, issue keys, and explain on-site amenities, ensuring a warm first impression.

In this role you will manage reservations and billing, coordinate with housekeeping, and address guest questions and concerns professionally. Strong communication and multitasking skills are essential for busy front desk shifts.

Qualifications

• Strong verbal communication and friendly phone etiquette.
• Proficiency with computers and hotel PMS.
• Ability to multitask in busy environment and stay organized.

Responsibilities

• Guest Services: Welcome guests with a warm greeting, verify identification, issue room keys, and explain amenities.
• Reservations & Billing: Manage phone and online bookings, process payments, balance daily shift reports.
• Department Coordination: Communicate with housekeeping to track clean, ready rooms and report maintenance issues promptly.
• Problem Solving: Answer guest inquiries about local attractions and resolve complaints calmly and professionally.

Skills

Communication

Technical Skills

Multitasking

Tools

PMS (Property Management System)

Job description

The Smuggler's Cove Inn in Nova Scotia invites a friendly Front Desk Agent to join our hospitality team. You will greet guests, verify IDs, issue keys, and explain on-site amenities, ensuring a warm first impression.

In this role you will manage reservations and billing, coordinate with housekeeping, and address guest questions and concerns professionally. Strong communication and multitasking skills are essential for busy front desk shifts.