Full-Time Front Desk Agent / Night Auditor - 3 Evening Shifts and 2 Night Audit Shifts

Hampton by Hilton; Dartmouth; Vor Ort; CAD 24.000 - 32.000; Vollzeit

Zusammenfassung

Cherry Valley Hotel in Dartmouth, NS is seeking a Full-Time Front Desk Agent / Night Auditor. You will handle guest check-ins/outs, assist guests, and deliver warm hospitality during evening and night shifts.

This fast-paced, customer-focused position requires strong English communication, cash handling, and proficiency with front office software. The role involves standing for long periods and light lifting, with shifts including evenings and overnight.

Qualifikationen

• Must have good verbal and written English communication skills.
• Able to handle cash or credit transactions and use front office software.

Aufgaben

• Make First Impression by warmly welcoming guests and handling inquiries.
• Make Lasting Impression during checkout and resolve guest concerns courteously.
• Enjoy Problem Solving to assist guests with luggage, directions and local recommendations.
• Be Accountable for accurate cash handling, routing calls, and message taking.
• Be a Safety & Security Agent by following hotel safety policies and procedures.

Kenntnisse

English communication

Tools

Front office software

Jobbeschreibung

Full-Time Front Desk Agent / Night Auditor - 3 Evening Shifts and 2 Night Audit Shifts

Job Category: Front Office Operations

Requisition Number: FULLT002573

• Posted : September 25, 2026
• Full-Time
• On-site

Locations

Showing 1 location

DTH
65 Cromarty Dr
Dartmouth, NS B3B0G2, CAN

Description

Front Desk Agent

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary.This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will:

• Make a First Impression the person in this role must have a genuine passion to deliver a great hospitality experience whether in person or by phone. You must want to wow the guest with your welcoming personality.
• Make a Lasting Impression while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving many guests need help with miscellaneous things their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.