Guest Experience Agent - Evening & Night Front Desk

Cherry Valley Hotel; Dartmouth; On-site; CAD 24,000 - 32,000; Full time

Job summary

Cherry Valley Hotel in Dartmouth, NS is seeking a Full-Time Front Desk Agent / Night Auditor. You will handle guest check-ins/outs, assist guests, and deliver warm hospitality during evening and night shifts.

This fast-paced, customer-focused position requires strong English communication, cash handling, and proficiency with front office software. The role involves standing for long periods and light lifting, with shifts including evenings and overnight.

Qualifications

• Must have good verbal and written English communication skills.
• Able to handle cash or credit transactions and use front office software.

Responsibilities

• Make First Impression by warmly welcoming guests and handling inquiries.
• Make Lasting Impression during checkout and resolve guest concerns courteously.
• Enjoy Problem Solving to assist guests with luggage, directions and local recommendations.
• Be Accountable for accurate cash handling, routing calls, and message taking.
• Be a Safety & Security Agent by following hotel safety policies and procedures.

Skills

English communication

Tools

Front office software

Job description

Cherry Valley Hotel in Dartmouth, NS is seeking a Full-Time Front Desk Agent / Night Auditor. You will handle guest check-ins/outs, assist guests, and deliver warm hospitality during evening and night shifts.

This fast-paced, customer-focused position requires strong English communication, cash handling, and proficiency with front office software. The role involves standing for long periods and light lifting, with shifts including evenings and overnight.