Guest Service Agent

Sandman Hotel Group; Smithers; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Team discounts

Restaurant discounts

Career development

Employee assistance program

Complimentary hotel stays

Job summary

Sandman Inns - Canada - Smithers invites you to join our front desk team as a Guest Service Agent in Smithers, BC. You will provide a warm welcome, check guests in/out, issue keys, answer inquiries, and coordinate transportation while maintaining a high standard of guest service.

We offer a competitive compensation package, training on arrival and opportunities for personal and career development, plus extensive staff discounts across our restaurant brands and hotels.

Qualifications

• No formal education or experience required; training provided.
• Ability to follow instruction.
• Good communication skills are an asset.
• Professional appearance and manners.
• Ability to analyze and interpret client needs and offer appropriate options and resolutions.
• Exceptionally strong conflict resolution, negotiation and objection-handling skills.
• Able to communicate verbally and in writing.

Responsibilities

• Provide a warm, welcoming and friendly environment.
• Check guests in and out of the hotel; issue room keys.
• Answer inquiries from guests and arrange transportation.
• Respond to telephone, email and in-person inquiries from clients and partners.
• Compute bills and handle payments and cash.
• Maintain front desk cleanliness and organization.
• Refer inquiries to appropriate departments and present a professional image.

Skills

Customer relations

Time management

Adaptability

Guest satisfaction

Job description

Sandman Inns - Canada - Smithers, 3932 Highway 16 West, Smithers, British Columbia, Canada

Job Description

Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

As a Guest Service Agent, you'll wear many hats- from meet-and-greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks- incredible team rates and discounts at all 7 of our restaurant brands are just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.Your passion for cleanliness and eagle-eye for detail really help to set us apart, and your commitment to friendly customer service brings our guests back time after time.

JOB REQUIREMENTS:

• No education or experience required, we will train one on one
• Ability to follow instruction
• Good communication skills are an asset
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manners
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing

GUEST SERVICE AGENT DUTIES:

• To provide a warm, welcoming and friendly environment
• Responsible for checking guests in and out of the Hotel.
• Issues room keys
• Answers various questions from guests and arranges transportation for guests.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Computes bills, collects payment and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake-up call requests on specified form and enter on switchboard.
• Clean and tidy front desk area.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny's and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

Submission of resume does not guarantee an interview or an actual transfer. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/ .

Sandman Inns - Canada - Smithers, 3932 Highway 16 West, Smithers, British Columbia, Canada