Guest Service Agent

Northland Properties; Kamloops; Sur place; CAD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Rewards & Recognition

Discounted Hotel Stays for TeamMembers

25% discount at restaurants for up to

Discounted Passes/Lift tickets at Grou

Ongoing Employee events, incentives &

Growth Opportunities- Career Advancem

Dedicated Training Program

Employee Assistance Program (EAP) -

Refer a friend or family and earn more

Group Life Insurance, Extended Health,

Complimentary Stays

RRSP Matching

Milestone Rewards

Tuition Credit Program

Résumé du poste

Sandman Hotel Group is seeking a Guest Service Agent to join our front desk team in Canada. You will check guests in/out, handle reservations, and provide exceptional service while resolving inquiries with a friendly, professional demeanor.

Assistance with luggage, transportation arrangements, and cash handling are part of the role. A strong knowledge of Opera/Opera Cloud and effective communication are essential for success.

Qualifications

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred.
• 1 year of experience as a Hotel Front Desk Clerk preferred.
• Experience in all aspects of customer service and people management.
• Strong working knowledge of accounting practices and principles.
• Ability to analyze and interpret guest needs and offer options and solutions.
• Exceptional conflict resolution, negotiation and objection handling skills.
• Effective verbal and written communication.
• Proficiency with Opera/Opera Cloud software.

Responsabilités

• Provide a warm, welcoming and friendly environment for guests.
• Check guests in and out of the hotel.
• Assist guests with luggage and provide directions.
• Issue room keys, pamphlets and discount cards.
• Answer inquiries from guests and arrange transportation.
• Respond to telephone, e-mail, and in-person inquiries.
• Book telephone reservations and process payments.
• Count and verify cash, shift activity and keys.
• Print updated reports every two hours including arrival and room status.
• Ensure front desk is stocked with needed items.
• Document wake-up calls and handle switchboard requests.
• Refer inquiries to appropriate departments and staff.
• Maintain a positive and professional image of the organization.
• Provide information on special activities and events to staff/clients.
• Observe and report security issues to the Manager.

Connaissances

Excellent customer relations

Time-management

Adaptable and multitask

Guest satisfaction focus

Verbal and written communication

Conflict resolution

Formation

Two-year apprenticeship in front desk operations or hotel management

Outils

Opera/Opera Cloud

Description du poste

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
• 1 year of experience as a Hotel Front Desk Clerk Preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing
• High level of proficiency Opera/Opera Cloud

DUTIES

• To provide a warm, welcoming and friendly environment
• Responsible for checking guests in and out of the Hotel.
• Luggage assistance
• Issues room keys, pamphlets, discount cards, etc.
• Answers various questions from guests and arranges transportation for guests.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Book telephone reservations
• Computes bills, collects payment and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Print updated in-house, arrival, departure, and room status reports every two hours
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake-up call requests on specified form and enter on switchboard.
• Complete welcome calls.
• Clean and tidy front desk area.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Manager.

APPLICABLE SKILLS

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

SUMMATION

Submission of resume does not guarantee an interview or an actual transfer. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.