Guest Experience Shift Leader

Workstream; Lockport; On-site; CAD 19,000 - 25,000; Full time

Job summary

A&W Canada is seeking a Shift Supervisor in Lockport to lead the restaurant team during peak hours, ensuring every guest enjoys friendly, efficient service and meals prepared to standard recipes. You will coordinate tasks, monitor quality, and uphold safety and cleanliness in a fast-paced environment.

You will mentor staff, manage daily operations, communicate clearly, handle multiple tasks, and help achieve financial targets for your shift.

Qualifications

• Excellent guest service skills.
• Ability to lead and direct a team.
• Strong communication and interpersonal skills.
• Comfort with fast-paced, guest-facing environments.

Responsibilities

• Lead the team to deliver friendly, high-quality service to every guest.
• Coordinate shift tasks to meet standards and improve guest experience.
• Train and mentor staff to perform to standard recipes and procedures.
• Monitor safety, sanitation, and cleanliness during shifts.
• Contribute to achieving shift financial targets and operational standards.

Skills

Guest service

Team leadership

Mentoring

Change management

Communication

Multi-tasking

Mathematics

Interpersonal skills

Retail knowledge

Job description

A&W Canada is seeking a Shift Supervisor in Lockport to lead the restaurant team during peak hours, ensuring every guest enjoys friendly, efficient service and meals prepared to standard recipes. You will coordinate tasks, monitor quality, and uphold safety and cleanliness in a fast-paced environment.

You will mentor staff, manage daily operations, communicate clearly, handle multiple tasks, and help achieve financial targets for your shift.