Guest Experience & Reservations Coordinator

The MRG Group; Vancouver; On-site; CAD 30,307 - 34,440; Full time

Benefits offered by this job

Competitive hourly rate

Employee discounts

Opportunities for professional growth

Job summary

A leading Canadian entertainment company is seeking a Reservations Coordinator in Vancouver to manage guest inquiries and reservations. This on-site role involves promoting offerings, ensuring customer satisfaction, and collaborating with the sales team. Ideal candidates will have a minimum of 1 year in customer service, solid communication skills, and attention to detail while working in a dynamic environment.

Qualifications

• Minimum 1 year experience in a similar customer facing role.
• Excellent written and verbal communication skills.
• Exceptional accuracy and attention to detail.

Responsibilities

• Manage inquiries about our regional venues and offerings via inbound phone and email.
• Assist with the booking and planning of group table reservations.
• Collect payment for reservations and packages.

Skills

Customer service

Communication

Problem solving

Project management

Attention to detail

Tools

7Rooms

Triple Seat

Square

Google Suite

CRM

Job description

A leading Canadian entertainment company is seeking a Reservations Coordinator in Vancouver to manage guest inquiries and reservations. This on-site role involves promoting offerings, ensuring customer satisfaction, and collaborating with the sales team. Ideal candidates will have a minimum of 1 year in customer service, solid communication skills, and attention to detail while working in a dynamic environment.