Tour Reservations & Guest Experience Specialist

Rise People; Vancouver; On-site; Full time

Job summary

A customer service-oriented company in Metro Vancouver is seeking a friendly and professional individual to be the first point of contact for guests. Responsibilities include selling tours, checking guests in, and ensuring a seamless experience. Candidates should have excellent interpersonal skills and thrive in a fast-paced environment. Fluency in English is required, and knowledge of additional languages is an asset.

Qualifications

• Must possess excellent verbal and written interpersonal skills.
• Fluency in English is required; knowledge of additional languages is a plus.
• Must be adaptable and able to solve problems effectively.

Responsibilities

• Maintain up-to-date product knowledge.
• Sell tours and make reservations in person, through email, and over the phone.
• Check guests in for tours and ensure a seamless customer experience.
• Handle general office duties including organization tasks.
• Communicate effectively with team members across departments.

Skills

Excellent interpersonal skills

Fluency in English

Ability to think on your feet

Problem-solving attitude

Thrives in a fun, fast-paced environment

Job description

A customer service-oriented company in Metro Vancouver is seeking a friendly and professional individual to be the first point of contact for guests. Responsibilities include selling tours, checking guests in, and ensuring a seamless experience. Candidates should have excellent interpersonal skills and thrive in a fast-paced environment. Fluency in English is required, and knowledge of additional languages is an asset.