Boutique Hotel Reservations Specialist

Amacon; Vancouver; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading hospitality group in Vancouver is seeking a Reservation Agent who will manage guest reservations and provide an exceptional customer experience. The ideal candidate has over 3 years in customer service or hospitality, with excellent phone etiquette and strong attention to detail. Responsibilities include assisting with reservations, answering guest inquiries, and promoting hotel services. This position offers a chance to work in a dynamic environment focused on guest satisfaction.

Qualifications

• 3+ years in customer service and/or the hospitality industry.
• Impeccable phone and email manners.
• Ability to resolve customer issues.

Responsibilities

• Manage guest reservations and operate systems according to standards.
• Assist guests in making, altering, or canceling reservations.
• Respond to emails with reservation information and confirmations.
• Promote hotel products and services.

Skills

Excellent phone etiquette

Strong communication skills

Attention to detail

Customer service skills

Strong computer proficiency

Education

High school diploma supplementary with post secondary courses

Tools

Microsoft Office

Job description

A leading hospitality group in Vancouver is seeking a Reservation Agent who will manage guest reservations and provide an exceptional customer experience. The ideal candidate has over 3 years in customer service or hospitality, with excellent phone etiquette and strong attention to detail. Responsibilities include assisting with reservations, answering guest inquiries, and promoting hotel services. This position offers a chance to work in a dynamic environment focused on guest satisfaction.