Guest Experience Reception & Online Sales Associate

Capilano Suspension Bridge Park - Capilano Group; North Vancouver; On-site; CAD 26,000 - 29,000; Part time

Benefits offered by this job

Complimentary beverages on shift

Discount at The Trading Post Gift Shop

Discounts at Stanley's Bar & Grill and

Job summary

Capilano Suspension Bridge Park in North Vancouver is seeking a Reception & Online Sales Representative to provide friendly, efficient support to guests and manage online reservations. You will be a first point of contact by phone or email and handle office duties, files, deliveries, and general admin tasks, contributing to a smooth guest journey.

The role is part-time, casual contract with shifts including evenings, weekends and holidays.

Qualifications

• High School diploma required.
• 1-2 years of work experience answering incoming calls and performing admin work.
• Excellent written and verbal communication skills.
• Excellent time management skills and ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multi-task in a fast-paced, open office environment.
• Proficiency in MS Office (Outlook, Excel, Word, etc.) and experience with office equipment.
• Knowledge of ticketing & POS systems is an asset.
• Authorized to work in Canada is required.

Responsibilities

• Greet and assist office visitors in a professional manner.
• Answer and direct phone calls.
• Respond to and fulfill guest inquiries.
• Assist guests with online reservations.
• Assist with and respond to group bookings and inquiries.
• Communicate effectively with all departments daily.
• Manage boardroom booking requests.
• Order office & kitchen supplies.
• Ensure the general office area is clean and organized.
• Assist with organizing and tracking lost & found items.
• Assist the Sales & Marketing team with tasks, as needed.
• Comply with CSBP policies and procedures.

Skills

Communication skills

Phone & reception experience

Time management

Organizational skills

Detail oriented

Education

High School diploma

Tools

MS Office

Ticketing & POS systems

Job description

Capilano Suspension Bridge Park in North Vancouver is seeking a Reception & Online Sales Representative to provide friendly, efficient support to guests and manage online reservations. You will be a first point of contact by phone or email and handle office duties, files, deliveries, and general admin tasks, contributing to a smooth guest journey.

The role is part-time, casual contract with shifts including evenings, weekends and holidays.