Assistant Store Manager

L'Occitane En Provence; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

L’Occitane Square One Mall in Mississauga is seeking an Assistant Store Manager to partner with the Store Manager and create a welcoming, sensory retail environment that reflects our brand and sustainability values. You will lead, train, and develop the team to deliver outstanding guest experiences, drive sales, and uphold our commitment to ethical practices in skincare, body care, and fragrance.

The role emphasizes guest happiness, teamwork, and a proactive approach to coaching, with

Qualifications

• Experience leading teams in retail or hospitality.
• Ability to guide and communicate effectively with customers and staff.
• Innovative approach in sales-focused environments.
• Commitment to customer happiness and service quality.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Clienteling experience is advantageous.
• Basic tech proficiency is necessary.

Responsibilities

• Be the Host: foster a warm, inviting atmosphere and enhance the sensory experience.
• Prioritize Guest Experience: guide guests to products matching their preferences.
• Keep an Open Mind: embrace feedback and support open communication.
• Let Success Drive You: organize regular training with the Store Manager to boost product knowledge and service.
• Foster a Team Culture: adjust management styles to suit diverse personalities.
• Communicate with Care: provide guidance and support to store staff, promoting a positive team culture.

Skills

Team leadership

Customer service

Communication skills

Sales mindset

Skincare knowledge

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane Square One Mall, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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