Guest Experience Lead — Server & Bartender

InnVest Hotels; Banff; On-site; CAD 32,000 - 52,000; Full time

Job summary

InnVest Hotels in Banff, Canada, seeks guest-focused restaurant staff to deliver hospitality with warmth and efficiency. You will describe menu items, accommodate guest requests, upsell selections, and maintain service standards in a fast-paced environment.

Applicants should have basic reading, writing and math skills, with food service experience preferred; alcohol awareness or local permits may apply. InnVest fosters a collaborative, integrity-driven culture focused on guest satisfaction.

Qualifications

• Basic reading, writing and math. Food service experience with general knowledge of restaurant operations is preferred.
• Alcohol awareness certification and/or food service permit may be required by local authorities.

Responsibilities

• Describes all menu items, methods of preparation and prices as needed.
• Accommodates special requests that the kitchen can deliver for guests.
• Upsells established menu items or specials to maximize revenues.
• Serves menu items to guests promptly and courteously according to service standards.
• Performs pre- and post-shift side work; stocks service stations and handles minor tasks.

Skills

Interpersonal communications

Job description

InnVest Hotels in Banff, Canada, seeks guest-focused restaurant staff to deliver hospitality with warmth and efficiency. You will describe menu items, accommodate guest requests, upsell selections, and maintain service standards in a fast-paced environment.

Applicants should have basic reading, writing and math skills, with food service experience preferred; alcohol awareness or local permits may apply. InnVest fosters a collaborative, integrity-driven culture focused on guest satisfaction.