Banquet Server

InnVest Hotels; Canada; On-site; CAD 21,000 - 30,000; Full time

Job summary

InnVest Hotels is seeking banquet staff to support event setups, service, and guest interactions in our Canada portfolio. You will help prepare function spaces, coordinate with departments, and ensure outstanding customer service during events.

We value teamwork, attention to detail, and the ability to manage multiple tasks under pressure. Flexibility for days, evenings, and weekend shifts is expected to meet guest expectations and uphold InnVest's standards.

Qualifications

• Commitment to customer service and guest satisfaction.
• Familiarity with banquet function demands.
• Willingness to work in a team with little supervision.
• Strong attention to detail and ability to multitask under pressure.
• Flexibility to work a variety of shifts including days, evenings and weekends.

Responsibilities

• Set up and tear down function spaces, including tables, chairs, and equipment.
• Communicate and develop relationships with all supporting departments to ensure consistent levels of exceptional Customer Service are achieved.
• Maintain high standards of food and beverage service, for all functions as specified on Customer contracts.
• Attend, participate and support departmental, and company training programs as required.
• Respond to Customer requests and concerns in a personal, prompt and courteous manner.
• Attend and support departmental and company health and safety policies and procedures.
• Other duties within the scope of the position may be assigned by Hotel Management or Department Manager.

Skills

Customer service

Banquet service

Teamwork

Attention to detail

Shift flexibility

Prioritize tasks

Tools

Smart Serve certification

WHMIS training

Job description

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently‑owned and operated hotel portfolio.

Responsibilities:

• Support the team in set-up and tear-down process of function space including, tables, chairs, dance floors and various equipment for organizing functions.
• Communicate and develop relationships with all supporting departments to ensure consistent levels of exceptional Customer Service are achieved.
• Maintain high standards of food and beverage service, for all functions as specified on Customer contracts.
• Participate in by attending and providing input in meetings, committees and focus groups as required.
• Respond to Customer requests and concerns in a personal, prompt and courteous manner.
• Attend, participate and support departmental, and company training programs as required.
• Obey and support all hotel and department health and safety policies and procedures.
• Other duties within the scope of the position may be assigned by Hotel Management or Department Manager.

Requirements:

• Commitment to customer service and total customer satisfaction
• Familiarity with banquet function demands and service
• Willingness to work in a team environment with little supervision.
• Proven attention to detail and the ability to prioritize multiple tasks simultaneously and to work well under pressure.
• Consistently demonstrates knowledge and support of the 4 Key Principles
• Demonstrates and supports by their actions The Stay Real Program Behaviours- Get Ready, Show you Care, Take Action & Be You.
• Strong physical condition is required to perform constant walking, standing bending lifting and carrying.
• Previous Banquet service experience, an asset.
• Smart Serve certification required.
• WHMIS training
• Flexibility to work a variety of shifts including days, evenings, and weekends

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.