Event Sales Coordinator - Halifax Marriott

Encore Global; Halifax; On-site; CAD 45,000 - 65,000; Full time

Job summary

Encore Global is seeking a proactive Sales Support professional to coordinate events and drive revenue. You will handle smaller bookings, respond to client inquiries, and ensure accurate CRM data, while working closely with venue leadership to meet customer needs.

Responsibilities include attending client meetings, managing multi-channel communications, and following through from inquiry to post-event evaluation.

Qualifications

• Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
• Prior technology, sales, hospitality or event planning experience a plus
• Technical aptitude and proficiency with computer software and programs
• Strong written and verbal communication skills

Responsibilities

• Sell smaller events and maximize revenue.
• Attend client meetings and respond to client inquiries.
• Manage inquiries via phone, chat, email, and other channels.
• Ensure CRM is accurate and up to date.
• Coordinate with aligned venue leadership teams.

Skills

Sales experience

Communication skills

Customer service

Tech aptitude

Education

High School diploma

Bachelor's degree

Tools

Computer software

Job description

Key Job Responsibilities

Sales Support and Coordination

• Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.


• Maximize revenue and adhere to event profit guidelines for all assigned business.


• Meet client needs through attending client meetings and responding to client concerns, questions and problems.


• Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.


• Handles customers' requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.


• Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.


• Effectively use ENCORE tools and resources to promptly respond to customer requests.


• Ensure CRM is always accurate and up to date.


• Facilitate strong information exchange with aligned venue leadership teams.

Job Qualifications

• Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience


• Prior technology, sales, hospitality or event planning experience a plus


• Technical aptitude and proficiency with computer software and programs


• Strong written and verbal communication skills

Competency Group

Deliver World Class Service

• Hospitality


• Ownership

Do The Right Thing

• Instills Trust


• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.