Guest Experience & Events Assistant

Calgary TELUS Convention Centre; Calgary; On-site; CAD 21,000 - 28,000; Full time

Job summary

The Calgary TELUS Convention Centre is seeking a casual Guest Services Assistant to join the Guest Services Department. Reporting to the Senior Manager, Event Services, this role provides a full range of guest and business-related services to staff, contractors, in-house suppliers, guests, clients, and event attendees.

Key duties include handling service requests, billing tasks, responding to inquiries, operating switchboard, and assisting with event support.

Qualifications

• 3-5 years of related work experience in a fast-paced customer service-oriented environment.
• Front line public and client interaction focused on delivering excellent service.
• Microsoft Office (Word, Excel, Teams).
• Adobe Acrobat.
• Commercial-grade photocopiers.
• Billing and invoicing.
• Legally entitled to work in Canada.

Responsibilities

• Provide a full range of guest and business-related services and manage service requests.
• Review work orders before events to ensure delivery and advise clients on contact methods.
• Provide payment services with accurate records.
• Respond to or direct complaints and inquiries regarding CTCC business.
• Respond to public inquiries about CTCC events and Calgary information.
• Perform switchboard duties for the organization.
• Update, create, and close work orders for billing purposes.
• Process exhibitor utility payments and coordinate on-site utility requests.
• Provide recommendations on budgets to the Senior Manager, Event Services.
• Sell business-related items and prepare relevant documentation.

Skills

Motivated self-starter

Tech troubleshooting

Microsoft Office

Adobe Acrobat

Photocopiers

Customer service

Independent worker

Organizational skills

Communication skills

Multitasking

POS experience

Tools

Momentus Operating system

Moneris POS machine

Job description

The Calgary TELUS Convention Centre is seeking a casual Guest Services Assistant to join the Guest Services Department. Reporting to the Senior Manager, Event Services, this role provides a full range of guest and business-related services to staff, contractors, in-house suppliers, guests, clients, and event attendees.

Key duties include handling service requests, billing tasks, responding to inquiries, operating switchboard, and assisting with event support.