Convention Centre Host - Casual Term

Calgary Convention; Calgary; Hybrid; CAD 25,000 - 33,000; Part time

Job summary

Calgary TELUS Convention Centre invites applications for casual Convention Centre Hosts on a term basis from September 2026 to May 31, 2027. You will greet guests, assist with directions, coat check, and registration desk tasks while supporting event operations.

Candidates should have front-line public interaction experience, and hospitality experience is a plus. Legally entitled to work in Canada and able to work flexible shifts are required.

Qualifications

• Front line public and client interaction focused on delivering excellent service.
• Moneris POS machine experience (asset).
• Hospitality experience (asset).
• Legally entitled to work in Canada.

Responsibilities

• Coat Check: set up, operate, and manage coat check; handle tickets and payments; store and release items.
• Registration desk: assist guests, ticket-taking as needed.
• Host: greet guests, provide directions, answer questions, support crowd management.
• Work flexible shifts and overtime on a casual basis.
• Other duties as assigned.

Skills

Client service

Communication

Teamwork

Flexible shifts

Job description

The Calgary TELUS Convention Centre is looking to hire casual Convention Centre Hosts on a term basis from September 2026 to May 31, 2027. Reporting to the Senior Manager, Event Services, the Convention Centre Host is responsible for greeting and assisting clients and guests with directional and informational inquiries. This position also provides coat check services and registration desk assistance, such as ticket-taking, on an as-needed basis.

Duties and Responsibilities

Coat Check

• Prepare, set up, and tear down equipment and signage for coat check services.
• Maintain the check-in, storage, and release of guests’ items in coat check.
• Provide cash and payment services, while adhering to payment handling policies and procedures.
• Manage the stock and distribution of tickets upon request (e.g., taxi chits).
• Registration desk assistance as required.

Host

• Greet and provide way-finding services and answer questions from clients and guests on various activities while attending events in the facility.
• Assist with event crowd management strategies.

Requirement to work flexible shifts and overtime hours as required on a casual basis.

Other duties as assigned.

Core Competencies

Accountability - Checks assumptions about mutual expectations and clarifies standards of overall performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.

Client Focused - Ability to initiate and respond to communications at a service level with clients and guests. Asks probing questions to clarify customer expectations and needs to understand, respond, and activate appropriate actions. Explores options to meet customer needs and seeks assistance from supervisor when required - works towards resolving customer issues quickly and effectively.

Thoroughness - Applies attention to detail to routine tasks defined in formal, written procedures and oral instructions. Seeks guidance on the quality and the degree of completion required for completing new tasks. Re-prioritizes as new deadlines are set. Responds constructively to feedback on task output.

Job-Related Skills

• Excellent communication, interpersonal, and organizational skills.
• Strong customer service philosophy.
• Ability to work independently and in a team-focused environment.
• Good math aptitude.

Schedule

• Shift work.
• Hours of work are not guaranteed.

Experience & Requirements

• Front line public and client interaction focused on delivering excellent service.
• Moneris POS machine experience (asset).
• Hospitality experience (asset).
• Legally entitled to work in Canada.

Physical Requirements

• Physically fit to have the ability to lift heavy weight (up to 40lbs).
• Ability to discern colours.
• Ability to work long hours on their feet.

Core Company Success Traits

• Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Connects Calgary with the global community, leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity, and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and to host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.