Lead Server, Full Time

Compass Group Canada (Beaver) Ltd.; Vancouver; Presencial; CAD 31.000 - 44.000; Jornada completa

Descripción de la vacante

Compass Group Canada (Beaver) Ltd. is seeking an experienced hospitality supervisor to assist the manager on duty, coordinating activities of associates across food service units.

You will supervise staff, ensure service quality, manage schedules, and uphold HACCP and safety standards. The role requires 2–3 years of progressive hospitality experience in executive dining or luxury settings, with strong customer service and leadership abilities.

Formación

• Minimum 2-3 years of progressive hospitality experience in executive dining or high-end settings.
• Experience executing plated meal service, executive dining, VIP events, boardroom service.
• Ability to lead front-of-house teams with professional presence.
• Knowledge of fine dining standards, banquet service, wine and beverage service.
• Strong customer service, communication, and guest relation skills.
• Willingness to work early mornings, evenings, and occasional events.

Responsabilidades

• Assist the Manager on duty with coordinating activities of associates within the food service department while maintaining customer service standards.
• Supervise multiple food service units and assist Shift Managers in operations.
• Coordinate staff scheduling, training, and performance feedback.
• Track inventories, weekly reporting, and cost controls for labour and food.
• Ensure compliance with quality assurance, health and safety programs, HACCP, and WHMIS.
• Maintain professional communications with patrons and guests and address issues promptly.

Conocimientos

Hospitality experience

Leadership

Customer service

Food service knowledge

Staff supervision

Herramientas

Microsoft Outlook

Descripción del empleo

The hourly wage range for this position is $27. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.

Detailed description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Restaurant Associates? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.

From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.

Job Summary

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties and Responsibilities:

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications

• Minimum 2-3 years of progressive hospitality experience in an Executive Dining Room, corporate conference centre, private club, luxury hotel, fine dining establishment, or high-end banquet operation.
• Demonstrated experience executing plated meal service, executive dining, VIP events, boardroom service, and corporate receptions with exceptional attention to detail.
• Proven ability to lead front-of-house teams while maintaining a composed, professional, and service-focused presence.
• Strong understanding of fine dining service standards, banquet service sequencing, wine and beverage service, and formal table settings.
• Exceptional customer service skills with the ability to engage confidently and professionally with executives, senior leadership, clients, and guests.
• Demonstrated ability to anticipate guest and operational needs, take initiative, and resolve service concerns with professionalism and discretion.
• Strong organizational and time-management skills with the ability to manage multiple events, changing priorities, and tight service timelines simultaneously.
• Maintains a polished and professional appearance that reflects a premium corporate hospitality environment.
• Excellent verbal communication and interpersonal skills with the ability to provide clear direction and coaching to team members.
• Proven ability to remain calm under pressure and make effective decisions in a fast-paced environment.
• Strong attention to detail with a commitment to flawless room presentation, service execution, and event readiness.
• Experience coordinating conference centre operations, meeting room setups, and event logistics is considered a strong asset.
• Knowledge of inventory controls, event documentation, consumption tracking, and operational reporting.
• Flexible to work early mornings, evenings, and occasional special events as business needs require.
• Proficient in Microsoft Outlook and basic computer applications for reviewing event orders, service communications, and scheduling.
• Demonstrates professionalism, confidentiality, and sound judgment when working in executive and corporate environments.