Guest Experience Concierge – Front Desk at Wellness Spa

Pomeroy Lodging; Alberta; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Health plan

Paid on-the-job training

Wellness privileges

Discounts on experiences

Job summary

Yora Nordic Spa Kananaskis is seeking a Front Desk Concierge to deliver warm hospitality, manage reservations, and guide guests through spa experiences. You will ensure seamless check-ins/outs, accurate payments, and personalized service in a fast-paced wellness environment.

The role emphasizes attention to guest privacy, professionalism, and teamwork across departments to maintain an exceptional guest journey from arrival to departure.

Qualifications

• Experience in hospitality, wellness, guest service, or tourism preferred.
• Strong interpersonal and communication skills with a warm approach.
• Comfortable using reservation systems and workplace technology.

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Create seamless arrival, check-in, and departure experiences.
• Anticipate guest needs and provide personalized service.
• Respond to guest questions and resolve routine concerns, escalating when needed.
• Share accurate information about spa experiences, memberships, and services.
• Protect guest privacy and confidentiality while reflecting brand standards.
• Thank guests and foster connections that encourage return.

Skills

Hospitality

Communication

Customer service

Reservation systems

POS systems

Attention to detail

Teamwork

Calm under pressure

Professionalism

Tools

POS systems

Reservation software

Job description

Yora Nordic Spa Kananaskis is seeking a Front Desk Concierge to deliver warm hospitality, manage reservations, and guide guests through spa experiences. You will ensure seamless check-ins/outs, accurate payments, and personalized service in a fast-paced wellness environment.

The role emphasizes attention to guest privacy, professionalism, and teamwork across departments to maintain an exceptional guest journey from arrival to departure.