Guest Experience Assistant - F&B Support

Fairmont Hotels & Resorts; Vancouver; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Colleague travel discount

Food & beverage discounts

Transit reimbursement program

Subsidized meals

Job summary

Fairmont Waterfront in Vancouver is seeking a guest-focused hospitality teammate to support Food & Beverage services. You will assist servers, answer guest questions about the menu, and ensure smooth beverage service and station setup. A positive attitude and teamwork are essential.

Comprehensive benefits and generous staff perks accompany permanent full-time and part-time roles. Starting pay features a $22.79/hour rate after a 90-day service period, with opportunities to grow within Accor’s

Qualifications

• Previous service experience an asset
• Previous Point of Sale system experience an asset
• Excellent Communication and Organizational skills
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team
• Possession of the Serving It Right Certificate

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist Food & Beverage Servers in all aspects of the dining experience
• Assist guests regarding menu items in an informative and helpful way
• Ensure proper set up of all side stations in the outlet
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow all safety and sanitation policies when handling food and beverage
• Must be available to work a variety of shifts including early mornings, late evenings, weekends and holidays

Skills

Service experience

POS experience

Communication

Organization

Guest focus

Interpersonal skills

Teamwork

Serving It Right

Job description

Fairmont Waterfront in Vancouver is seeking a guest-focused hospitality teammate to support Food & Beverage services. You will assist servers, answer guest questions about the menu, and ensure smooth beverage service and station setup. A positive attitude and teamwork are essential.

Comprehensive benefits and generous staff perks accompany permanent full-time and part-time roles. Starting pay features a $22.79/hour rate after a 90-day service period, with opportunities to grow within Accor’s