Guest Experience Ambassador - Events & Exhibits

BC Pavco; Vancouver; On-site; CAD 28,000 - 39,000; Full time

Job summary

BC Pavilion Corporation (PavCo) is hiring multiple Casual Ambassadors to support two event teams at the Vancouver Convention Centre. You will greet visitors, answer questions, and provide guest services with a professional demeanor.

Ideal candidates are people-focused, proactive, and committed to operational excellence. Flexible availability for evenings and weekends, including event hours at our premier venue in Vancouver.

Qualifications

• Progressive experience in a customer service position, preferably in events or hospitality.
• Excellent interpersonal and communications skills.
• Ability to remain calm and professional in high-pressure situations.
• Willingness to work evenings and weekends.
• Ability to respond to inquiries and provide clear directions.

Responsibilities

• Greet and welcome all visitors with a professional and friendly demeanor.
• Respond to guest and client questions, concerns, or feedback in a timely and helpful manner.
• Provide accurate directions and information about the venue and surrounding area.
• Serve as an event host or concierge for designated events, supporting both guests and event teams.
• Monitor guest areas for suspicious or unsafe activity and report issues promptly.
• Stay informed of daily venue activities to deliver consistent and knowledgeable support to all stakeholders.
• Provide guest services support at the Guest Services desk, including assisting internal teams and managing visitor access protocols.
• Ensure a high level of service excellence and Exhibitor Experience by providing information to exhibitors related to VCC Venue operations, event timing & location, shipping detail, parking, and both internal & external service providers.
• Assist exhibitors at the service desk during events hours (including evenings and weekend).
• Process exhibitor orders and payments for exhibitor orders.
• Audit booth number against exhibitor list prior to move-in to identify changes.
• Using your conflict resolution skills, you will assess, resolve, and elevate exhibitor issues including complex booth requirements.
• Using your strong interpersonal skills, you will collaborate with VCC staff and suppliers to ensure that exhibitor feedback is shared and that service requests are completed.

Job description

BC Pavilion Corporation (PavCo) is hiring multiple Casual Ambassadors to support two event teams at the Vancouver Convention Centre. You will greet visitors, answer questions, and provide guest services with a professional demeanor.

Ideal candidates are people-focused, proactive, and committed to operational excellence. Flexible availability for evenings and weekends, including event hours at our premier venue in Vancouver.