Part-Time Guest Experience Specialist

Vanaqua; Vancouver; Hybrid; CAD 26,000 - 38,000; Part time

Job summary

Vancouver Aquarium is seeking a part-time Guest Experience Associate to join our team in Vancouver. You will help create an unforgettable visit by greeting guests, selling admissions and memberships, and guiding guests through our 4D Theatre and other experiences.

The role requires a positive attitude, teamwork, and the ability to learn quickly in a dynamic hospitality setting. Responsibilities include assisting at the admissions desk, engaging with guests of all ages, and cross-training across

Qualifications

• Previous experience in providing excellent customer service.
• Previous experience at the Vancouver Aquarium is an asset.
• Active demonstration of the company's values and mission.
• Positive attitude and proven ability to work within a team.
• Self-motivated and able to work well under minimal supervision.

Responsibilities

• Create the ultimate guest experience for all visitors, adhering to goals and absolutes.
• Respond to questions from visitors about the Aquarium and local attractions.
• Assist at Admissions, Guest Services Desk and the 4D Theatre, including ticket sales and upgrades.
• Cross-train within all Guest Experience functions and assist other departments as needed.
• Assist with safety, signage, and general operational support across the Guest Experience area.

Skills

Customer service

Team collaboration

Bilingual communication

Job description

Vancouver Aquarium is seeking a part-time Guest Experience Associate to join our team in Vancouver. You will help create an unforgettable visit by greeting guests, selling admissions and memberships, and guiding guests through our 4D Theatre and other experiences.

The role requires a positive attitude, teamwork, and the ability to learn quickly in a dynamic hospitality setting. Responsibilities include assisting at the admissions desk, engaging with guests of all ages, and cross-training across