Fan Experience & Events Coordinator (Flexible Hours)

Socket.dev; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

Canucks Sports & Entertainment is seeking a Coordinator, Event Operations to support planning and execution of arena events and fan experience initiatives. This role works cross-functionally with Arena Operations departments, internal stakeholders and external partners to deliver seamless events and exceptional experiences for fans, partners and community groups.

The position reports to the Sr. Manager, Fan Experience & Event Operations and requires strong organizational skills, outstanding

Qualifications

• Minimum 2 years of event, hospitality or customer service experience.
• Post-secondary degree or diploma in a related field preferred.
• Strong organizational and coordination skills with exceptional attention to detail.
• Proactive, self-motivated and able to anticipate needs and work independently.
• Excellent communication, interpersonal, problem-solving and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast-paced, event-driven environment.
• Strong writing and presentation skills.
• Proficiency with Microsoft Office, including Word, Outlook, PowerPoint and Excel; Adobe Acrobat.
• Ability to work flexible hours, including evenings, weekends and event days as required.

Responsibilities

• Support the planning and execution of internal and external events, including partner, Season Ticket Member and community events.
• Own Arena Tours end-to-end, including bookings, staffing, logistics and customer service delivery.
• Develop and maintain event planning tools, including production schedules, budget tracking, timelines and event specifications.
• Develop and maintain event documentation, including event details, work orders and other operational requirements.
• Coordinate event resources and liaise with Security, Guest Services and other departments on staffing and event-day deployments.
• Support event briefings and event-day operations to ensure a seamless fan and guest experience.
• Work arena events as required, including Canucks hockey games, Vancouver Warriors lacrosse games and concerts, providing event-time operational support to ensure a seamless fan experience.

Skills

Communication

Organizational skills

Problem solving

Customer service

Attention to detail

Multitasking

Writing skills

Presentation skills

Proactive

Independence

Education

Post-secondary degree or diploma

Tools

Microsoft Office

Adobe Acrobat

Job description

Canucks Sports & Entertainment is seeking a Coordinator, Event Operations to support planning and execution of arena events and fan experience initiatives. This role works cross-functionally with Arena Operations departments, internal stakeholders and external partners to deliver seamless events and exceptional experiences for fans, partners and community groups.

The position reports to the Sr. Manager, Fan Experience & Event Operations and requires strong organizational skills, outstanding