Growth-Oriented Financial Service Rep – Loans & Care

Healingpartnershipsllc; Nanaimo; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Benefits from day one

RRSP/DPSP program

Monthly bonus program

Job summary

LendDirect in Nanaimo, BC is seeking a Financial Service Representative to join our customer-focused team. You will deliver exceptional service, guide customers through loan options, and help them achieve financial solutions in a fast-paced retail environment.

Responsibilities include driving sales with a consultative approach, handling inbound and outbound calls, supporting delinquency management, and staying compliant with regulatory guidelines.

Qualifications

• Customer focus and top-tier service in every interaction.
• Sales mindset and ability to promote suitable products.
• Strong communication, written and verbal, to build rapport.

Responsibilities

• Deliver exceptional service to new and existing customers through loan guidance.
• Drive sales growth using consultative techniques to upsell/cross-sell.
• Engage customers via inbound calls and proactive outreach.
• Support delinquency management and customer resolution.
• Participate in hands-on training with mentoring.
• Ensure compliance with regulations and policies.

Skills

Customer focus

Sales mindset

Strong communication

Problem solving

Adaptability

Team player

Education

High School diploma or equivalent

College coursework or degree a plus

Job description

LendDirect in Nanaimo, BC is seeking a Financial Service Representative to join our customer-focused team. You will deliver exceptional service, guide customers through loan options, and help them achieve financial solutions in a fast-paced retail environment.

Responsibilities include driving sales with a consultative approach, handling inbound and outbound calls, supporting delinquency management, and staying compliant with regulatory guidelines.