Growth Operations Coordinator — Customer Experience

BrainStation; Toronto; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Mentorship Programs

Comprehensive Health & Wellness Benefits

Retirement Planning

Parental Leave Program

Flexible Working Hours

Work from Home Flexibility

Service Recognition Programs

Socials, Outings & Retreats

Culture of Learning & Development

Job summary

A digital education leader in Toronto is seeking a Coordinator, Growth Operations, to enhance customer interactions across multiple platforms. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in customer success. This role focuses on delivering high-quality experiences and collaborating with the broader growth team. The environment is dynamic and offers mentorship programs, comprehensive health benefits, and work-from-home flexibility. Competitive compensation ranges from $50,000 to $55,000 annually.

Qualifications

• 1-2 years of work experience in customer success or a related industry.
• Ability to thrive in a dynamic, collaborative team environment.
• Willingness to learn and a coachable attitude.

Responsibilities

• Maintain accountability for all inbound customer interactions.
• Triage requests to the appropriate teams.
• Document and build playbooks to support team growth.

Skills

Customer success

Collaboration

Problem-solving

Adaptability

Education

Bachelor's degree

Tools

Various software

Job description

A digital education leader in Toronto is seeking a Coordinator, Growth Operations, to enhance customer interactions across multiple platforms. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in customer success. This role focuses on delivering high-quality experiences and collaborating with the broader growth team. The environment is dynamic and offers mentorship programs, comprehensive health benefits, and work-from-home flexibility. Competitive compensation ranges from $50,000 to $55,000 annually.