Group & VIP Personal Lines Account Executive / Team Lead

Impact Recruitment; Markham; On-site; CAD 113,000 - 119,000; Full time

Benefits offered by this job

Mission-critical impact

High-level visibility

Technical depth

Provincial exposure

Job summary

Impact Recruitment is seeking a Senior Project Manager/Leader to drive the delivery of critical infrastructure and telecommunications projects in a 24x7 public safety setting. You will manage full lifecycle IT projects, from market scanning to procurement and implementation of mission-critical voice and radio systems.

You will lead multi-disciplinary teams, manage long-term vendor contracts, and ensure transitions do not impact emergency operations.

Qualifications

• 10+ years of program/project management using PMI standards.
• Experience with PSAP equipment or public safety communications is a plus.
• Proven ability to manage multi-year vendor contracts and complex budgets.

Responsibilities

• Develop integrated project plans, charters, and schedules to ensure on-time delivery.
• Maintain fiscal control over large project budgets, forecast and reconcile actuals.
• Oversee voice comms, trunked radio, paging systems and voice logging implementations.
• Negotiate multi-year contracts and collaborate with Legal/Procurement.
• Identify risks in 24x7 environments and develop mitigation options.
• Engage executives with briefing notes and progress reports.

Skills

Project leadership

Vendor management

Stakeholder communication

Risk management

24x7 operations

Tools

PMO tools

Procurement processes

Job description

We are seeking a Senior Project Manager/Leader to spearhead the delivery of critical infrastructure and telecommunications projects within a 24x7 public safety environment. This role is responsible for managing the full lifecycle of complex IT projects, ranging from market scanning and procurement to the implementation of mission-critical voice and radio systems. You will lead multi-disciplinary teams, manage multi-year vendor contracts, and ensure that technology transitions have zero adverse impact on emergency operations.

Pay Rate: $609.86-$644.49/Diem

Advantages

• Mission-Critical Impact: Direct technology projects that underpin essential emergency response services where system reliability is vital.
• High-Level Visibility: Act as a key decision‑maker and advisor to executive project champions and portfolio teams.
• Technical Depth: Gain exposure to specialized telecommunications infrastructure, including radio‑trunking standards and public safety‑grade voice logging.
• Provincial Exposure: Opportunity to work across a variety of geographic locations and dispatch environments.

Responsibilities

• Project Governance: Develop and execute integrated project plans, charters, and schedules; manage work packages within the broader portfolio to ensure on‑time delivery.
• Financial Management: Maintain a high level of fiscal control over large project budgets, including accurate forecasting, estimating, and reconciliation of actuals.
• Technical Implementation: Oversee the replacement and implementation of voice communication services, trunked radio systems, paging systems, and voice logging solutions.
• Vendor & Contract Management: Negotiate multi‑year contracts for ongoing maintenance and support; collaborate with Legal and Procurement to ensure organizational interests are protected.
• Risk & Issue Mitigation: Proactively identify risks in 24x7 critical environments and develop robust options analysis and action plans for mitigation.
• Stakeholder Engagement: Manage expectations of senior executives and steering committees, providing authoritative briefing notes and progress reports with a high degree of political acuity.
• Operational Coordination: Travel to provincial dispatch centres to coordinate the remediation of telephony and radio equipment for infrastructure modernization.

Qualifications

• Project Leadership: 10+ years of Program/Project Management experience using PMI standards and the SDLC.
• Technical Domain Knowledge: Demonstrated experience with Public Safety Answering Point (PSAP) equipment, including Communication Console Systems (CCS) and Trunked Radio Systems.
• Complex Procurement: Experience leading projects from initial market scanning through to successful procurement and completion.
• Resource Management: Proven ability to identify, acquire, and lead diverse technical teams while resolving resourcing and interpersonal conflicts.
• Communication Excellence: Expert in preparing executive presentations and briefing notes; strong ability to communicate complex technical data to non-technical stakeholders.
• Critical Environments: Experience managing projects in 24x7 environments; familiarity with the land ambulance sector is considered a significant asset.

Summary

If you're interested in the Project Manager/Leader role based in Toronto,

Equity & Inclusion

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.