Group Tours Planner & Host: Design & Lead Memorable Trips

CAA Niagara; Thorold; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Health and travel insurance

Didactic training and development

Volunteer program

Wellness reimbursement

Pension plan

Paid personal and vacation hours

Job summary

CAA Niagara is seeking a Group Tours Planner to design, organize, and manage both single-day and multi-day tours for members in Thorold, Ontario. You will research destinations, develop itineraries, coordinate logistics and oversee tours to ensure an exceptional travel experience.

You will also promote and sell tours, build relationships with travelers, host departures, and collaborate with the Group Tours Manager to ensure seamless travel experiences.

Qualifications

• Minimum 2+ years of customer service experience.
• 3-4 years in travel and tourism preferred.
• Post-secondary education in Travel & Tourism considered an asset.
• Administrative experience preferred.
• Prior experience in group tour planning considered an asset.
• Experience with Sabre is considered an asset.
• First Aid/CPR certification considered an asset.
• TICO certification (completed or working towards).

Responsibilities

• Research destinations for single-day and multi-day group tours, including transportation, accommodations, activities, and restaurants.
• Design and develop detailed itineraries for tours, including pricing and promotion.
• Coordinate tour logistics including reservations, supplier payments, and ticket assignments.
• Prepare, coordinate, and close tour departures.
• Prepare correspondence for customers in our bi-monthly mailing.
• Update monthly Day Tour flyers and distribute to offices and marketing.
• Conduct training sessions on tours for internal departments.
• Direct and host group tours throughout the year.
• Provide exceptional customer service while hosting tours and travel.
• Build relationships with travelers and members.
• Promote and sell tours through presentations and outreach opportunities.

Skills

Customer service

Attention to detail

Travel knowledge

Pricing & budgeting

Organizational skills

Communication

Microsoft Office

Booking systems

Administrative tasks

Systems learning

Education

Post-secondary Travel & Tourism education asset

TICO certification asset

Tools

Sabre

Job description

CAA Niagara is seeking a Group Tours Planner to design, organize, and manage both single-day and multi-day tours for members in Thorold, Ontario. You will research destinations, develop itineraries, coordinate logistics and oversee tours to ensure an exceptional travel experience.

You will also promote and sell tours, build relationships with travelers, host departures, and collaborate with the Group Tours Manager to ensure seamless travel experiences.