Group Life & Disability Claims Administration Representative

Ontario Teachers Insurance Plan; Waterloo; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Group Life & Disability Claims Administration Representative. This role offers a chance to make a meaningful impact by supporting the GL&DC department with administrative tasks and ensuring efficient processing of claims. You will engage with various stakeholders while maintaining a focus on detail and confidentiality. With a commitment to employee well-being, this innovative company provides a supportive work environment and opportunities for growth. If you thrive in a collaborative setting and are eager to contribute to a mission-driven team, this is the perfect opportunity for you.

Benefits

Best-in-class pension and benefits

100% premium coverage for group benefits

Defined benefit pension plan

100% coverage of continuing education fees

Access to LinkedIn Learning

Flexible work-from-home options

Opportunities for advancement

Qualifications

• 1+ year in office administration or related field.
• Strong attention to detail and respect for member privacy.

Responsibilities

• Provide administrative support to the GL&DC department.
• Process incoming correspondence and manage shared email inbox.

Skills

Attention to detail

Communication skills

Analytical skills

Time management

Teamwork

Education

Post-secondary training in executive office administration

Experience in office administration

Tools

Microsoft Office Suite

Adobe Acrobat

Fineos

Job description

Group Life & Disability Claims Administration Representative

Group Life & Disability location_on Waterloo, ON

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Manager, GL&DC Administrative Services, you’ll be responsible for providing administrative support to the GL&DC department. This includes electronically processing all incoming correspondence to the department, payment of vendor invoices and Early Intervention invoices to members. Also responsible for setting up new claims in Fineos, inputting direct deposit banking information for members and preparing files for legal Statement of Claim handling.

The core parts of your role will be to:

• Process and distribute daily incoming correspondence out to the department through the Fineos program while adhering to service level agreements. This includes reviewing, sorting, scanning and ingesting documents into the applicable claim subfolder.
• Scan all documents by using our physical scanning machine or the online scanner as appropriate. Ensure efficient operation of the physical scanner which includes regular cleaning and maintenance. Notify the IT Services desk when scanner is down.
• Monitor and handle daily the team's shared email inbox. This includes responding to inquiries from members, service providers, union representatives, school board representatives and internal stakeholders. Document the Fineos file with all incoming emails and set appropriate tasks.
• Set up new Notice of Prolonged Absence (NPA) documents as well as Long Term Disability (LTD) claims on Fineos after verifying coverage and investigating if previous claims existed.
• Initiate payment of all Vendor invoices and Early Intervention invoices payable to members. Verify the accuracy and eligibility of vendor and member LTD/EI/Rehab payments by reviewing the invoice tracker. Ask for approval on invoices that are above the administration authority levels.
• Ensure accuracy while inputting members' personal banking information while setting up direct deposit banking information.
• Manage workload volume on the claim management system, monitoring task turnaround times and due dates across the admin team.
• Respond to inquiries from internal staff by handling or by directing to the appropriate team.
• Coordinate retrieval, verification and shredding of documents which includes boxing and categorizing all incoming mail for easy reference. Purge these documents regularly which includes moving heavy boxes and identifying items to be shredded.
• Be responsible for training peers when onboarding new staff. This includes job shadow training and being available to answer questions.
• Maintain relations with current and previous insurance carriers by providing copies of claim files that are entering litigation or arbitration.
• Book accommodations for members’ independent medical exams, as requested.
• Maintain and update the territory assignment report as changes are required.
• Maintain supplies inventory and printing of LTD claims kits. This includes checking stock to determine inventory levels, anticipating needed supplies, placing orders for supplies, verifying receipt of supplies, and distributing orders upon receipt.
• Keep information confidential to protect operations.
• Perform other duties within competence, as assigned.

Qualifications

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• Minimum of one year post-secondary training in executive office administration, medical office administration or a related field.
• A minimum of 1 year experience in office administration or a related field.
• A strong attention to detail and respect for member privacy.
• Ability to work independently and in a team environment.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Strong analytical skills and the ability to investigate issues in order to determine where mail should belong.
• Superior time-management, project-management and organizational skills to manage competing priorities.
• Advanced knowledge of Microsoft Office Suite applications, Adobe Acrobat and related imaging software.
• The ability to communicate in French is considered an asset.

We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication.
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
• Defined benefit pension plan for a financially confident retirement.
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
• Access to a wealth of learning resources, including LinkedIn Learning for professional development.
• Flexible work-from-home and hybrid options.
• Unlock your potential with opportunities for advancement.

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.