Ground Transportation Operations Specialist

Toronto Pearson International Airport

Toronto

On-site

CAD 86,000 - 98,000

Full time

37 hours ago

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Benefits offered by this job

Retirement planning

Group health benefits

Employee assistance programs

Paid leave

Education and training

Recognition and rewards programs

Job summary

The Greater Toronto Airports Authority (GTAA) is seeking a Specialist, Ground Transportation to monitor groundside traffic, dispatch staff, and maintain high safety and service standards at Toronto Pearson International Airport. This unionized Band 6 role involves coordinating with GTAA partners, handling multiple monitoring systems, weather contingencies, and data logging to support operations.

You will work a 37.5-hour week in a on-site Toronto-area setting, with a competitive hourly wage and

Qualifications

3 years’ experience in Airport/Airline/Ground Handler operations or similar.
Experience with groundside transportation, parking operations, and dispatch and/or call centre environment is an asset.
Valid Ontario Provincial Driver’s License.
Post Secondary Diploma/degree with a focus on Aviation Management and/or Business Management and/or equivalent combination of education and work experience.
Ability to obtain and retain Transportation Security Clearance.

Responsibilities

Monitor inbound traffic and curb congestion and re-deploy contracted staff to address congestion.
Respond to all ground transportation telephone calls and radio channels and dispatch contracted staff.
Oversee multiple ground transportation and parking monitoring systems and implement proactive measures, standard operating procedures ensuring customer service metrics are met.
Initiate the bussing SOP when Link trains go down, including call outs to GTAA bussing and contracted bussing companies.
Track weather activity and operations which may trigger contingency plans as the need arises i.e., Cold Weather Queuing, calling in peak period taxi companies etc.
Act as a central point of contact for terminal operations ground side transportation internal and external partners.
Capture data using various GT systems to assist with ongoing investigations.
Liaise with all partners, including GT Contractors, GTAA security, Public Safety Officers and the GT Parking and Operations Team.
Adjust Variable Message Signs including locations and programming of messages.
Report concerns to the media relations team in the IOCC (Integrated Operations Control Center) i.e. garage closure, road closure etc., that will trigger social media communications.
Operate a computerized data entry system for the logging and updating of events and dispatching the appropriate responder (s) required for an event.
Generate work orders, monitor the event, and record event status. Perform follow-up actions to update status of incomplete events and reports findings.
Maintain status logs of critical equipment and events for publication.