Associate Director, IOCC Transformation & Innovation

Toronto Pearson International; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

The Greater Toronto Airports Authority (GTAA) is seeking an Associate Director, IOCC Transformation & Innovation to lead the modernization of Toronto Pearson’s Integrated Operations Control Centre into a predictive, tech-enabled model. You will drive strategy, governance, and partnerships to deliver resilient operations and exceptional passenger experiences.

You will oversee multi-year roadmaps, implement innovative operating models, and guide analytics and digital capabilities across teams and

Qualifications

• Bachelor's degree in a related field required.
• Proven track record delivering large-scale transformation and modernization programs.
• Strong change management, governance, and stakeholder engagement skills.
• Experience with data analytics, performance measurement, and continuous improvement.

Responsibilities

• Lead the development and execution of a multi-year transformation roadmap for airport operations excellence.
• Drive transformation initiatives from concept through implementation and measurable outcomes.
• Establish innovative operating models, governance structures, and collaborative decision-making across stakeholders.
• Lead evolution of operational systems, digital tools, analytics platforms, and data-driven decision support.
• Develop and govern performance frameworks, KPIs, and SLAs across the enterprise.
• Champion adoption of emerging technologies and new operating models.
• Provide strategic operational planning, forecasting, and analytics capabilities for proactive operations.
• Partner with internal and external stakeholders to align priorities and deliver initiatives.
• Lead and mentor teams responsible for transformation, planning, systems, digital enablement, and analytics.
• Foster a culture of collaboration, accountability, and continuous improvement.

Skills

Leadership

Change management

Stakeholder engagement

Strategic planning

Data analytics

Cross-functional leadership

Program management

Education

Bachelor's degree in aviation management, Engineering, Business Administration, Operations Management, Information Systems, or related discipline

Tools

PMP Certification

Lean Six Sigma

Prosci

Agile

Job description

Toronto Pearson is transforming. Now's the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

• Full-Time
• On-site

Locations

Showing 1 location

Toronto, ON L5P1B2, CAN

Description

Toronto Pearson is transforming. Now's the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
• A flexible work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Director, IOCC, the Associate Director, IOCC Transformation & Innovation is responsible for leading the transformation of Toronto Pearson's Integrated Operations Control Centre into a predictive, technology-enabled, collaborative airport operations model. This role will translate operational modernization strategy into sustainable capabilities across people, processes, technology, data, governance, and partner collaboration.

As a strategic leader, you will drive the development and implementation of innovative operating models, digital capabilities, analytics, performance frameworks, and transformation initiatives that improve operational resilience, passenger experience, airport performance, and decision-making. You will lead a multidisciplinary team and work across the airport ecosystem to deliver operational excellence and future-ready capabilities that support one of Canada's most complex transportation environments.

As an Associate Director, IOCC Transformation and Innovation, you will:

• Lead the development and execution of a multi-year transformation roadmap that advances airport operational excellence.
• Drive transformation initiatives from concept through implementation, adoption, and measurable business outcomes.
• Establish innovative operating models, governance structures, and collaborative decision-making practices across airport stakeholders.
• Lead the evolution of operational systems, digital tools, analytics platforms, and data-driven decision-support capabilities.
• Develop and govern airport-wide performance frameworks, key performance indicators, and service level agreements.
• Champion innovation through the evaluation and adoption of emerging technologies, industry best practices, and new operating models.
• Provide strategic operational planning, forecasting, and analytics capabilities that support proactive and predictive operations.
• Partner with internal and external stakeholders to align priorities, improve performance, and deliver transformation initiatives.
• Lead and develop teams responsible for transformation, operational planning, systems, digital enablement, and business analytics.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement.

This is the role for you, if you have:

• 8+ years of progressive leadership experience, including experience leading large-scale transformation, modernization, or technology-enabled change programs.
• 5+ years of people leadership experience within a complex matrix environment.
• Experience within aviation, transportation, logistics, infrastructure, operations, or similarly complex operational environments.
• Demonstrated success leading cross-functional programs involving business, technology, operational, regulatory, and external stakeholders.
• Experience delivering operational systems, analytics capabilities, digital tools, and business transformation initiatives.
• Strong change management, stakeholder engagement, strategic planning, and business transformation capabilities.
• Strong understanding of data, analytics, performance measurement, and continuous improvement.
• Bachelor's degree in aviation management, Engineering, Business Administration, Operations Management, Information Systems, or a related discipline.
• Professional certifications such as PMP, Lean Six Sigma, Prosci, Agile, or Data Analytics.
• Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.