Google Workspace Migration Support Engineer (Hybrid)

Rivago Infotech Inc

Toronto

Hybrid

CAD 65,000 - 90,000

Full time

13 hours ago

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Job summary

Rivago Infotech Inc in Toronto is seeking a proactive Google Workspace Technical Support Engineer to deliver Tier 1 and 2 support after a Google Workspace migration. You will troubleshoot issues, guide users through new workflows, and collaborate with cross-functional teams to ensure a seamless user experience.

The role includes mobile/workstation configuration, access management, and knowledge base updates.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.
Experience supporting Google Workspace environments.
Strong troubleshooting and problem-solving skills.
Knowledge of user access management and identity-related processes.
Experience with ticketing systems and incident management processes.
Familiarity with mobile device configuration and support.
Excellent verbal and written communication skills.
Strong customer service orientation and ability to work with diverse user groups.

Responsibilities

Provide Tier 1 and Tier 2 support for Google Workspace apps (Gmail, Calendar, Docs, Sheets, Slides).
Diagnose and resolve issues related to email delivery, calendar sync, document access, permissions, and integrations.
Troubleshoot and elevate complex issues to higher-tier teams or migration leads.
Track incidents through resolution and ensure user satisfaction.
Educate users on Google Workspace features and best practices post-migration.
Assist users with Google Mail/Calendar on mobile devices.
Guide users migrating from legacy Microsoft workstation apps and explain approved alternatives.
Create, update, and maintain knowledge base articles and FAQs.