Technical Solutions Development Manager, Data Analytics, Google Cloud Support

Google LLC; Southwestern Ontario; On-site; CAD 174,000 - 178,000; Full time

Job summary

Google Waterloo, ON, Canada is seeking a Technical Solutions Development Manager, Data Analytics for Google Cloud Support. The role leads a team in diagnosing complex customer issues and guiding deployments using Google Cloud technologies, with emphasis on data analytics and distributed systems.

The position requires strong collaboration with product and engineering teams, deep knowledge of data analytics, and the ability to work a non-standard schedule as needed to support 24/7 services.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues.
• 13 years of experience with 2+ of Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Experience with Linux/Unix or related OS.

Responsibilities

• Lead a team of professionals and set priorities.
• Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity.
• Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and build tools for faster diagnosis.
• Act as a consultant and subject matter expert for stakeholders in developing, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of developers/consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard work hours or shifts.

Skills

Troubleshooting

Customer advocacy

Web technologies

Data/Big Data

Kubernetes

Linux/Unix

Oracle

SAP

Education

Bachelor's degree

Tools

Kubernetes

Linux

Oracle

SAP

Job description

Technical Solutions Development Manager, Data Analytics, Google Cloud Support

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Google Waterloo, ON, Canada

X This posting is for an existing vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes. In most instances, this position requires in-person interviews as part of the hiring process.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 13 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Experience with Linux/Unix or a related operating system (e.g., Kernel to Shell, file systems, client-server protocols, etc).

Preferred qualifications:

• Experience administering and querying data in distributed, columnar or analytic oriented databases or distributed data processing frameworks.
• Experience with open source distributed storage and processing utilities in the Apache Hadoop family or workflow orchestration products (e.g., Apache Airflow, Apache Beam).
• Experience in data analytics, warehousing, ETL development, data science, or other Big Data applications.
• Knowledge of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc).
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc).
• Excellent attention to detail, troubleshooting, and written and verbal communication skills.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google .

• Lead a team of individuals, meeting regularly to discuss performance, development, and provide feedback and coaching, and set and communicate individual and team priorities.
• Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity.
• Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and build tools for faster diagnosis.
• Act as a consultant and subject matter expert for stakeholders in developing, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of developers/consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard work hours or shifts.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.