Product Support Coordinator, Snowmobile

BRP; Sherbrooke; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Generous paid time away

Pension plan

Collective saving opportunities

Healthcare fully paid by BRP

Job summary

BRP, a leading Canadian manufacturer of recreational vehicles, seeks a Snowmobile Product Support Coordinator to join the PPQ team in Canada. You will act as the technical expert and key partner between the dealer network and after-sales service, identifying emerging quality issues and driving continuous product improvements.

You will coordinate with Product Support, PPQ, Service and Engineering to investigate issues, develop service guides and FAQs, and deliver data-driven analyses to support

Qualifications

• Minimum 5 years relevant experience in a technical position.
• Relevant education and experience in product support, technical service, quality, aftersales operations or a similar coordination role.
• Strong analytical and problem-solving skills with the ability to identify trends, root causes and improvement opportunities.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to tailor messaging to various audiences.
• Strong collaboration and influencing skills, with the ability to work effectively across multiple functions and levels of the organization.
• Technical curiosity, initiative and a proactive mindset focused on continuous improvement and customer satisfaction.

Responsibilities

• Act as a technical point of reference for product-related matters for the dealer network and internal stakeholders.
• Monitor and coordinate product quality concerns by analyzing reports from the dealer network and identifying emerging trends and issues.
• Collaborate closely with Product Support, Product Performance & Quality, Service and Engineering teams to support investigations, problem-solving activities and continuous product improvement.
• Develop, maintain and communicate technical documentation, service guides, FAQs and support materials related to new product introductions and ongoing enhancements.
• Support aftersales teams by sharing best practices, providing guidance and ensuring high-quality data collection and reporting.
• Deliver structured analyses and recommendations that enable timely, data-driven decision making.
• Contribute to an enhanced dealer and customer experience through responsiveness, knowledge sharing and continuous improvement of product support processes.

Skills

Powerport

Product support

Quality analysis

Cross-functional collaboration

Data analysis

Communication

Problem solving

Education

Relevant education in product support/quality/aftersales coordination

Job description

We are looking for a Snowmobile Product Support Coordinator who will report to the Product Performance and Quality (PPQ) team, and who’ll act as a technical expert and key partner between the dealer and after-sales service network. Their mission is to identify emerging quality issues and contribute to continuous product improvement to deliver an exceptional experience for dealers and customers.

You’ll Have The Opportunity To

• Act as a technical point of reference for product-related matters for the dealer network and internal stakeholders
• Monitor and coordinate product quality concerns by analyzing reports from the dealer network and identifying emerging trends and issues.
• Collaborate closely with Product Support, Product Performance & Quality, Service and Engineering teams to support investigations, problem-solving activities and continuous product improvement.
• Develop, maintain and communicate technical documentation, service guides, FAQs and support materials related to new product introductions and ongoing enhancements.
• Support aftersales teams by sharing best practices, providing guidance and ensuring high-quality data collection and reporting.
• Deliver structured analyses and recommendations that enable timely, data-driven decision making.
• Contribute to an enhanced dealer and customer experience through responsiveness, knowledge sharing and continuous improvement of product support processes.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• Minimum 5 years relevant experience in a technical position, Powerport or relevant industry
• Relevant education and experience in product support, technical service, quality, aftersales operations or a similar coordination role.
• Strong analytical and problem-solving skills with the ability to identify trends, root causes and improvement opportunities.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to tailor messaging to various audiences.
• Strong collaboration and influencing skills, with the ability to work effectively across multiple functions and levels of the organization.
• Technical curiosity, initiative and a proactive mindset focused on continuous improvement and customer satisfaction.

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What About Some Feel Good Perks

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.