Global Sales Operations Specialist

Seequent; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Volunteer day

Employee share purchase plan

Rewards & recognition program

Learning & career growth

Engagement events

Wellbeing program

Job summary

Seequent in Vancouver, BC, seeks a Global Sales Operations Specialist to drive accurate, timely execution of customer orders across the lifecycle, including quote approvals, licensing enablement and invoicing support. You will coordinate with revenue teams, maintain queue priorities, and escalate complex cases to Senior Specialist or Team Lead, while ensuring SOX and controls compliance.

This role offers a dynamic, global company environment with opportunities to contribute to finance and

Qualifications

• Minimum 2 years' experience in order management or transaction processing.
• Strong administration and compliance focus with attention to detail.
• Familiarity with sales CRM and financial systems is advantageous.
• Able to follow documented controls and procedures.

Responsibilities

• Process and complete sales orders through lifecycle stages including quote approvals, pre-close, and closure review.
• Maintain daily queue work following priorities and global GSO procedures.
• Coordinate with revenue teams to clarify requirements, statuses, and timelines.
• Escalate complex transactions to Senior Specialist or Team Lead with full context.
• Provide updates on invoices, queue status, and period-end priorities.
• Support FinOps, Collections, IS and related teams with operational information.

Skills

Order management

Transaction processing

CRM experience

Attention to detail

Communication skills

Independent work

Education

Business Administration degree

Tools

CRM software

License management systems

Financial systems

Job description

About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Position

The Global Sales Operations Specialist supports the ongoing growth of the organisation through accurate, timely and compliant execution of business-as-usual activities across the customer- order lifecycle. The role performs quote approvals, closure review, licensing enablement, quality review, invoicing support and related queue activities, while communicating effectively with customer-facing and revenue teams.

The Specialist contributes to transactional advisory by applying documented requirements and escalating complex or non-standard matters, and contributes to projects through testing, process feedback, documentation and adoption support. The ability to follow due process, manage priorities and adapt to changing operational demand is key.

In this role, you will have the opportunity to:

• Process and complete assigned sales orders and tasks through the relevant lifecycle stages, including quote approvals, pre-close and closure review, license enablement, invoicing support and quality review
• Complete daily queue work accurately and promptly, following documented priorities, controls, service expectations and global GSO procedures.
• Coordinate and communicate with customer-facing and revenue teams so transaction requirements, status, required actions and expected timelines are clear.
• Identify blocked, errored, incomplete or non-standard transactions and resolve them within documented guidance or upgrade them promptly to a Senior Specialist or Team Lead.
• Provide accurate information for compliance reporting across sales, licensing and invoicing activities and follow SOX, audit and general business-process control requirements.
• Provide timely updates on customer invoices, queue status and risks, and support period-end priorities as directed.
• Support FinOps, Collections, Information Systems and related teams with operational information and follow-up where required
• Apply documented transaction requirements and approved guidance when responding to routine questions from revenue and customer-facing teams.
• Explain required actions clearly and professionally, helping stakeholders understand GSO processes and the information needed for successful processing.
• Recognise complex, high-risk or non-standard scenarios and elevate them with complete context to a Senior Specialist or Team Lead.
• Build commercial and operational understanding through coaching, feedback and exposure to increasingly complex work
• Participate in process and system improvement activities by providing practical feedback from daily operations.
• Support user testing, issue identification, data validation, process documentation and training activities as assigned.
• Adopt new processes, systems and controls and help identify where documentation or guidance requires clarification
• Look for opportunities to improve the accuracy, efficiency and consistency of BAU work, including appropriate use of automation and AI-enabled tools

To be successful in this role, you should have:

• At least 2 years of experience relevant to order management or transaction processing
• Sound administration experience and knowledge
• Experience with sales or CRM, software licensing and/or financial systems is advantageous
• Diligence in following due processes, documented controls and procedures
• High attention to detail, with an analytical and methodical approach to work
• Good written and verbal communication skills and confidence engaging with colleague across the organisation
• Ability to work independently, collaborate as part of a global team, multitask and prioritise effectively
• Quick response capability and the ability to operate in a fast-paced and changing environment
• Customer-focused, friendly and engaging, with curiosity and a continuous-improvement mindset
• A degree, diploma or certificate in Business Administration or a related discipline is advantageous but no essential

Additional Information

This role is based in our Vancouver, BC office.

Given the global dispersion of the Global Sales Operations team, there may be a requirement to facilitate or attend calls and meetings across different time zones. Depending on the role and business need, occasional travel may also be required

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.

Our people – Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change.

Our culture – At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self.

Our offices – Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista-crafted coffee,games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.

Benefits – Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources. Additional benefits are unique to each location Seequent resides in.