Global Sales Operations Specialist

Seequent Limited

Vancouver

Hybrid

CAD 60,000 - 85,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Flexible working

Volunteer day

Employee share purchase plan

Rewards & recognition program

Learning and career growth

Internal engagement events

Culture & wellbeing program

Personal support resources

Job summary

Seequent Limited in Vancouver, BC is seeking a Global Sales Operations Specialist to support the order lifecycle, including quotes, licensing, invoicing and quality reviews. The role collaborates with revenue teams to ensure timely processing, accuracy and compliance while following internal controls and SOX requirements.

Ideal candidates bring at least 2 years in order processing, strong administration, and familiarity with CRM or financial systems.

Qualifications

At least 2 years of experience in order management or transaction processing.
Sound administration experience and knowledge.
Experience with sales or CRM, software licensing and/or financial systems is advantageous.
Diligence in following due processes, documented controls and procedures.
High attention to detail with an analytical and methodical approach.
Good written and verbal communication skills and confidence engaging across the organisation.
Ability to work independently and as part of a global team, multitask and prioritise effectively.
Fast-paced, changing environment requires quick response capabilities.
Customer-focused, friendly with a continuous-improvement mindset.
A degree, diploma or certificate in Business Administration or related discipline is advantageous but not essential.

Responsibilities

Process and complete assigned sales orders through lifecycle stages including quote approvals, pre-close and closure review, license enablement, invoicing support and quality review.
Complete daily queue work accurately following documented priorities, controls and global procedures.
Coordinate with customer-facing and revenue teams so transaction requirements and timelines are clear.
Identify blocked or non-standard transactions and resolve or escalate with full context.
Provide information for compliance reporting across sales, licensing and invoicing activities and follow SOX and controls.
Provide timely updates on invoices, queue status and risks, supporting period-end priorities.
Support FinOps, Collections, IS and related teams with operational information as required.
Explain actions clearly to stakeholders to ensure understanding of GSO processes.
Escalate complex scenarios with context to Senior Specialist or Team Lead.
Build commercial and operational understanding through coaching and exposure to complex work.
Participate in process and system improvement with practical feedback from operations.
Support user testing, data validation, documentation and training activities.
Adopt new processes, systems and controls and clarify documentation where needed.
Look for opportunities to improve accuracy, efficiency and consistency of BAU work, including automation and AI-enabled tools.

Skills

Order management

CRM knowledge

Attention to detail

Effective communication

Prioritisation multitasking

Independent working

Education

Business Administration degree/diploma/cert

Tools

CRM software

Financial systems

Job description

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

ThePosition

The Global Sales Operations Specialist supports the ongoing growth of the organisation through accurate, timely and compliant execution of business-as-usual activities across the customer- order lifecycle. The role performs quote approvals, closure review, licensing enablement, quality review, invoicing support and related queue activities, while communicating effectively with customer-facing and revenue teams.

The Specialist contributes to transactional advisory by applying documented requirements and escalating complex or non-standard matters, and contributes to projects through testing, process feedback, documentation and adoption support. The ability to follow due process, manage priorities and adapt to changing operational demand is key.

In this role, you will have the opportunity to:

Process and complete assigned sales orders and tasks through the relevant lifecycle stages, including quote approvals, pre-close and closure review, license enablement, invoicing support and quality review
Complete daily queue work accurately and promptly, following documented priorities, controls, service expectations and global GSO procedures.
Coordinate and communicate with customer-facing and revenue teams so transaction requirements, status, required actions and expected timelines are clear.
Identify blocked, errored, incomplete or non-standard transactions and resolve them within documented guidance or escape them promptly to a Senior Specialist or Team Lead.
Provide accurate information for compliance reporting across sales, licensing and invoicing activities and follow SOX, audit and general business-process control requirements.
Provide timely updates on customer invoices, queue status and risks, and support period-end priorities as directed.
Support FinOps, Collections, Information Systems and related teams with operational information and follow-up where required
Apply documented transaction requirements and approved guidance when responding to routine questions from revenue and customer-facing teams.
Explain required actions clearly and professionally, helping stakeholders understand GSO processes and the information needed for successful processing.
Recognise complex, high-risk or non-standard scenarios and escalate them with complete context to a Senior Specialist or Team Lead.
Build commercial and operational understanding through coaching, feedback and exposure to increasingly complex work
Participate in process and system improvement activities by providing practical feedback from daily operations.
Support user testing, issue identification, data validation, process documentation and training activities as assigned.
Adopt new processes, systems and controls and help identify where documentation or guidance requires clarification
Look for opportunities to improve the accuracy, efficiency and consistency of BAU work, including appropriate use of automation and AI-enabled tools

To be successful in this role, you should have:

At least 2 years of experience relevant to order management or transaction processing
Sound administration experience and knowledge
Experience with sales or CRM, software licensing and/or financial systems is advantageous
Diligence in following due processes, documented controls and procedures
High attention to detail, with an analytical and methodical approach to work
Good written and verbal communication skills and confidence engaging with colleague across the organisation
Ability to work independently, collaborate as part of a global team, multitask and prioritise effectively
Quick response capability and the ability to operate in a fast-paced and changing environment
Customer-focused, friendly and engaging, with curiosity and a continuous-improvement mindset
A degree, diploma or certificate in Business Administration or a related discipline is advantageous but no essential

Additional Information

This role is based in our Vancouver, BC office.

Given the global dispersion of the Global Sales Operations team, there may be a requirement to facilitate or attend calls and meetings across different time zones. Depending on the role and business need, occasional travel may also be required

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.

Our people

Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change.

Our culture

At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self.

Our offices

Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista-crafted coffee,games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.

Benefits