Global SaaS Support Specialist

Texada Software; Canada; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A software solutions company is seeking a Customer Support Coordinator based in Canada to provide support for clients in Australia and New Zealand. Responsibilities include troubleshooting issues, communicating via tickets, phone, and email, and creating documentation. Ideal candidates will have strong problem-solving skills and good communication abilities. Experience in the software industry is valuable. This role allows for remote work after initial training.

Qualifications

• Experience communicating well with customers.
• Experience in problem solving complex issues.
• Experience supporting software and working with customers is valuable.

Responsibilities

• Communicating with customers to support their business processes.
• Troubleshooting customer issues within our applications.
• Creating training documentation and knowledge articles.

Skills

Problem-solving skills

Good communication skills

Proficiency in AI tools

Detail-oriented

Tools

Jira

Job description

A software solutions company is seeking a Customer Support Coordinator based in Canada to provide support for clients in Australia and New Zealand. Responsibilities include troubleshooting issues, communicating via tickets, phone, and email, and creating documentation. Ideal candidates will have strong problem-solving skills and good communication abilities. Experience in the software industry is valuable. This role allows for remote work after initial training.