Global Program Manager - Dropbox

MarketStar; Toronto; Hybrid; CAD 65,000 - 100,000; Full time

Job summary

A leading company is seeking a Global Program Manager to drive the success of customer programs related to Dropbox. This role demands a strong leader with extensive experience in customer success management, capable of optimizing team performance and enhancing customer experiences. As part of a hybrid working model, the successful candidate will work closely with clients to create meaningful growth solutions.

Benefits

Comprehensive health cover

Structured training & career development

Education reimbursement

Paid birthday leave

Mental health support

Qualifications

• 5+ years in B2B sales, account management or customer success.
• 3+ years of frontline leadership experience.
• Strong familiarity with chat platforms.

Responsibilities

• Collaborate with teams to drive success outcomes.
• Identify improvement opportunities and implement changes.
• Maximize team productivity through coaching and development.

Skills

Customer Success

Collaboration

Data Analysis

Leadership

Communication

Education

Bachelor’s degree in related field

Job description

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About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.

About The Global Program Manager - Dropbox

MarketStar is looking for an experienced Program Manager to support our Dropbox chat team. As the Program Manager you’ll demonstrate an exceptional ability to execute processes, programs and tools that drive the continued success of customers while enabling scale, providing professional development for the team and building a world-class Customer Success function. The ideal candidate will have a proven record of leading teams that delight customers, improve brand loyalty and accelerate revenue within a rapidly growing business.

Location: Hybrid, Leopardstown, Dublin 18

What will you do?

• Collaboratively work with client and internal teams to drive success outcomes with an assigned customer base
• Identify opportunities for continuous improvement, provide timely feedback and implement strategic recommendations to optimize program processes and performance
• Enable the team to identify opportunities to expand revenue in accounts through cross-sell and up-sell
• Improve the customer experience and future lifetime value through successful customer onboarding, product adoption and customer enablement
• Drive new business growth through greater customer advocacy and reference-ability
• Create a review cadence to ensure program effectiveness by owning, monitoring and managing performance metrics for the team
• Maximize productivity of team members through proactive performance management, coaching, development and mentoring
• Enhance effectiveness and efficiency through the right orchestration of human and tech engagement
  
  

What Will You Need to Succeed?

• Bachelor’s degree in related field or equivalent work experience
• Minimum 5 years of B2B sales, customer success or account management experience
• 3+ years of frontline leadership experience; 1+ year of second level leadership preferred
• Strong familiarity with chat platforms and demonstrated success managing sales chat teams
• Experience managing global teams across multiple regions and time zones is preferred
• Highly self-motivated and collaborative attitude, with a strong drive to contribute to and exceed team goals
• Ability to lead and manage in a virtual team environment
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Data-driven mind-set with demonstrated ability to analyze data to determine business decisions
• Proven ability to inspire teams as a creative and motivational leader
• Demonstrated desire for continuous learning and improvement
• Skilled in communication, both written and verbal, with demonstrated expertise in managing time, making sound decisions, delivering compelling presentations, and driving successful negotiations
• Tech savvy and proficient with Microsoft Office, sales/customer success technology
• Successful track record in stakeholder/client relationship management, including an ability to confidently present in WBR, MBR, and QBR settings
  
  

What We Offer

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Comprehensive VHI Health cover from day one
• Structured training & career development opportunities
• Education reimbursement
• Paid birthday leave
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Rockstar Awards, Spot Prizes and Tenure Awards
  
  

The pay for this position is basic salary per annum of €65,000 with an additional variable bonus component of €10,000. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at [e-mail] for assistance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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