Global Partner Operations Lead

Glacier Park Collection; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Pursuit is seeking a Global Partner Operations Supervisor to lead a reservations team across hotels, attractions, transportation, and F&B. You will coach staff, manage daily priorities, and resolve escalations while ensuring accurate reservations and strong partner relations.

The role requires detail orientation, collaboration, and a service-first mindset in a fast-paced, seasonal setting.

Qualifications

• 2+ years in high-volume reservations or hospitality leadership.
• Experience coaching a team, handling queues and escalations.
• Strong knowledge of reservation systems and booking engines.
• Excellent written and verbal English communication.

Responsibilities

• Oversee daily partner operations workflows and keep service standards.
• Lead workforce management including scheduling and capacity planning.
• Resolve escalations and maintain strong partner relationships.

Skills

Leadership

Coaching

Reservation systems

Customer service

Team coordination

Communication

Tools

Booking engines

Ticketing platforms

Job description

Pursuit is seeking a Global Partner Operations Supervisor to lead a reservations team across hotels, attractions, transportation, and F&B. You will coach staff, manage daily priorities, and resolve escalations while ensuring accurate reservations and strong partner relations.

The role requires detail orientation, collaboration, and a service-first mindset in a fast-paced, seasonal setting.