Global Partner Operations Lead

Brewster Inc.; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Join an inclusive global team and make

Free access to Pursuit attractions and

Discounts on hotel stays, dining, and

Job summary

Pursuit seeks a Global Partner Operations Supervisor to lead a busy reservations team across hotels, attractions, transportation and F&B. You will coach staff, balance inventory with business priorities, and resolve escalations while maintaining service standards for travel trade and MICE partners.

The role requires strong English communication, hands-on leadership, and experience with reservation systems. It is based in a fast-paced, seasonal environment, with collaboration across

Qualifications

• 2+ years in a high-volume reservation, hospitality, or customer service environment with lead or supervisory experience.
• Ability to lead, coach, and develop a team while staying hands-on with reservations.
• Experience managing workforce needs including scheduling and capacity management.
• Strong knowledge of reservation systems and ticketing platforms.
• Ability to interpret KPIs and coach teams toward improved accuracy and service levels.

Responsibilities

• Oversee daily Partner Operations workflows and manage reservations and inventory across lodging, attractions, transportation, and F&B.
• Lead workforce management, scheduling, coverage, and peak-period contingencies.
• Serve as SME for Pursuit systems, provide training, and ensure data accuracy.
• Handle escalations and maintain strong partner relationships with key travel trade and MICE partners.
• Collaborate with managers to align priorities and maintain SOPs and KPI tracking.

Skills

Leadership

Coaching

Reservation systems

Communication

Tools

Reservation platforms

Booking engines

Job description

Pursuit seeks a Global Partner Operations Supervisor to lead a busy reservations team across hotels, attractions, transportation and F&B. You will coach staff, balance inventory with business priorities, and resolve escalations while maintaining service standards for travel trade and MICE partners.

The role requires strong English communication, hands-on leadership, and experience with reservation systems. It is based in a fast-paced, seasonal environment, with collaboration across