Partner Operations Coordinator

Pursuit Collection; Calgary; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays and dining

Access to subsidized mental health resources

Mental health & wellness resources

Job summary

A leading hospitality and attractions company in Calgary is seeking a Reservations Manager. This role involves managing all aspects of reservations while providing exceptional support and service to partners and guests. The ideal candidate will possess strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The company offers competitive perks, including discounts on attractions and wellness resources, fostering a workplace that balances work and enjoyment.

Qualifications

• Experience in reservations or hospitality operations is an asset.
• Strong written and verbal communication skills.
• Ability to manage high-volume data entry accurately.
• Exceptional attention to detail and organizational skills.
• Able to work independently with a dispersed team.
• Thrives in a fast-paced environment with competing priorities.

Responsibilities

• Manage reservations from inquiry to final touchpoint.
• Ensure booking accuracy and perform quality checks.
• Serve as the primary contact for partners via email and phone.
• Collaborate with internal departments on partner requirements.
• Serve as the primary point of contact for partners via email and phone.
• Support issue and complaint resolution promptly and professionally, escalating when appropriate.
• Collaborate with internal departments and operations teams to ensure smooth execution of partner requirements.
• Identify process improvements and share best practices with the team.
• Maintain accurate data and communication records within systems and tools.
• Demonstrate professionalism, flexibility, and a service-first approach in a dynamic, seasonal environment.

Skills

Reservations management

Communication (English)

Data entry accuracy

Organizational skills

Multitasking

Service excellence

Customer-focused service

Calm under pressure

Job description

Overview

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Roles And Responsibilities

• Manage reservations from initial inquiry to final touchpoint across multiple locations and services.
• Enter, modify, and cancel bookings as required.
• Enter and maintain rooming lists.
• Monitor booking accuracy and perform quality checks to maintain partner satisfaction.
• Serve as the primary point of contact for partners via email and phone.
• Support issue and complaint resolution promptly and professionally, escalating when appropriate.
• Collaborate with internal departments and operations teams to ensure smooth execution of partner requirements.
• Contribute to continuous improvement by identifying process enhancements and sharing best practices with the team.
• Maintain accurate data and communication records within systems and tools.
• Demonstrate professionalism, flexibility, and a service-first approach in a dynamic, seasonal environment.

Required Skills And Qualifications

• Previous experience in reservations, hospitality operations, or the travel/tourism industry & systems is an asset.
• Strong written and verbal communication skills in English; proficiency in a second language is an asset.
• Proven ability to manage high-volume data entry and correspondence with accuracy and efficiency.
• Exceptional attention to detail with strong organizational and multitasking skills.
• Comfortable working independently while collaborating closely with a geographically dispersed team.
• Adaptable, resourceful, and able to thrive in a fast-paced environment with multiple priorities.
• Guest- and partner-focused mindset with a commitment to service excellence.
• Confidence to challenge the status quo and contribute new ideas for improvement.
• Calm, solution-oriented approach under pressure.

About Us

We\'re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

Work Environment

What will your work environment be like? At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team. We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.