Global Indirect Tax Manager

Achievers; Toronto; On-site; CAD 98,000 - 138,000; Full time

Benefits offered by this job

Health Benefits

Life Insurance

Parental Leave Top-up

RRSP matching

Flexible Vacation

EAP

Professional development

Hybrid flexibility

Toronto office

Job summary

Achievers is seeking a Global Indirect Tax Manager to oversee the company’s international indirect tax program from our Toronto headquarters. The role leads day-to-day activities, mentors the Indirect Tax Analyst, and partners with Sales, Legal, Finance, Product, Customer Success, and IT to align tax strategy with business goals.

Ideal candidates have 5+ years of indirect tax experience in Canada/US, strong GST/HST knowledge, and experience with Avalara or similar platforms.

Qualifications

• Bachelor’s degree in Accounting, Finance, Taxation, or a related field.
• 5+ years of progressive indirect tax experience in Canada and/or the U.S., including experience managing complex indirect tax matters.
• Strong working knowledge of Canadian GST/HST and/or U.S. sales and use tax.
• Strong tax research, analytical, Excel, and stakeholder-management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• CPA designation, accounting designation, or equivalent preferred.
• Experience with Avalara or another sales tax automation platform.
• Exposure to VAT/GST regimes outside North America.
• Experience reviewing customer and vendor contracts for indirect tax implications.

Responsibilities

• Lead Achievers' global indirect tax compliance program, ensuring accurate and timely filing and remittance across Canada, U.S., U.K., Australia, Colombia, and additional jurisdictions as we grow.
• Set priorities, coordinate workload, and provide ongoing technical guidance and quality review for the Indirect Tax Analyst.
• Manage indirect tax audits and tax authority inquiries from initial response through resolution.
• Oversee selected additional tax and regulatory reporting requirements, including U.S. Form 1099 reporting.
• Monitor legislative and regulatory developments, perform initial technical analysis, and identify when jurisdiction-specific advice may be required.
• Assess and provide clear, practical guidance on the indirect tax implications of new products, customer contracts, and geographic expansion, translating tax requirements into business-focused recommendations and escalating complex matters for further review and external guidance.
• Identify opportunities to improve compliance, reduce risk, and minimize tax leakage.
• Contribute to ongoing optimization of Avalara, ERP integrations, and other technology solutions to improve scalability, efficiency, and compliance.
• Identify and implement process improvements that enhance efficiency, strengthen controls, and improve reporting accuracy.
• Partner with IT on system implementations, enhancements, and tax automation initiatives.
• Leverage data and analytics to monitor compliance, identify trends, and provide actionable business insights.
• Partner with Sales, Legal, Finance, Product, Customer Success, and IT to provide practical tax guidance that supports business objectives.
• Respond quickly to customer-facing tax questions throughout the sales process, including RFPs, contracting, and implementation, and provide timely responses to vendors during onboarding and implementation.
• Collaborate with external tax advisors across multiple jurisdictions on technical matters, applying their guidance to support compliance activities and business initiatives while escalating complex issues as appropriate.

Skills

Indirect tax management

Tax research

Stakeholder management

Excel

Education

Bachelor's degree in Accounting/Finance/Taxation

Tools

Avalara

ERP systems

Job description

As a Global Indirect Tax Manager, you will be joining a growing global SaaS company where tax is a strategic business partner. You will lead the day-to-day execution of Achievers' global indirect tax program, overseeing compliance, audits, tax technology, and providing indirect tax guidance on new products, commercial initiatives, and international expansion. You will partner closely with Sales, Legal, Finance, Product, Customer Success, IT, and external advisors to provide practical tax guidance that supports business objectives.

You will provide day-to-day guidance and technical direction to the Indirect Tax Analyst, helping set priorities, coordinate workload, and ensure high-quality execution of global indirect tax activities. You will work closely with the Senior Manager, Indirect Tax and Corporate Accounting, who provides strategic direction, supports complex tax matters, and performs final review of key tax positions and deliverables.

This role is ideal for an indirect tax professional with strong Canadian and/or U.S. experience who is ready to broaden their international exposure, work in a fast-paced and evolving environment, and help shape the tax processes and technology supporting a growing global SaaS business.

This hybrid position is based at our Toronto headquarters, with an expectation of working in the office two days per week.

How you'll shape the Global Tax program at Achievers:

Global Indirect Tax Compliance

• Lead Achievers' global indirect tax compliance program, ensuring accurate and timely filing and remittance across Canada, U.S., U.K., Australia, Colombia, and additional jurisdictions as we grow.
• Set priorities, coordinate workload, and provide ongoing technical guidance and quality review for the Indirect Tax Analyst.
• Manage indirect tax audits and tax authority inquiries from initial response through resolution.
• Oversee selected additional tax and regulatory reporting requirements, including U.S. Form 1099 reporting.
• Monitor legislative and regulatory developments, perform initial technical analysis, and identify when jurisdiction-specific advice may be required.
• Assess and provide clear, practical guidance on the indirect tax implications of new products, customer contracts, and geographic expansion, translating tax requirements into business-focused recommendations and escalating complex matters for further review and external guidance.
• Identify opportunities to improve compliance, reduce risk, and minimize tax leakage.

Technology, Process Improvement & Analytics

• Contribute to the ongoing optimization of Avalara, ERP integrations, and other technology solutions to improve scalability, efficiency, and compliance.
• Identify and implement process improvements that enhance efficiency, strengthen controls, and improve reporting accuracy.
• Partner with IT on system implementations, enhancements, and tax automation initiatives.
• Leverage data and analytics to monitor compliance, identify trends, and provide actionable business insights.

Business Partnership

• Partner with Sales, Legal, Finance, Product, Customer Success, and IT to provide practical tax guidance that supports business objectives.
• Respond quickly to customer-facing tax questions throughout the sales process, including RFPs, contracting, and implementation, and provide timely responses to vendors during onboarding and implementation.
• Collaborate with external tax advisors across multiple jurisdictions on technical matters, applying their guidance to support compliance activities and business initiatives while escalating complex issues as appropriate.

Experience we feel will set you up for success:

• Bachelor’s degree in Accounting, Finance, Taxation, or a related field.
• 5+ years of progressive indirect tax experience in Canada and/or the U.S., including experience managing complex indirect tax matters.
• Strong working knowledge of Canadian GST/HST and/or U.S. sales and use tax.
• Strong tax research, analytical, Excel, and stakeholder-management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• CPA designation, accounting designation, or equivalent preferred.
• Experience with Avalara or another sales tax automation platform.
• Exposure to VAT/GST regimes outside North America.
• Experience reviewing customer and vendor contracts for indirect tax implications.

What Success Looks Like:

• Accurate and timely indirect tax filings, remittances, and reconciliations across relevant jurisdictions.
• Effective execution of the global indirect tax compliance program, with strong processes, controls, and clear priorities.
• Timely, practical tax support for business initiatives, including sales, contracting, product launches, vendor onboarding, and geographic expansion.
• Continuous improvement of tax processes and technology, with effective collaboration and support for the Indirect Tax Analyst.

As a global company, we work closely with external tax advisors to support jurisdiction-specific technical matters.

Why Achieversis a Great Place to Work

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We're a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we're inspiring recognition everywhere.

Our Approach to Total Rewards

We're committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

$98,000 - $138,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we're committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

• Rewardsfor your impact through our Recognition and Rewards program
• HealthBenefits and Life Insurance Coverage beginning on your first day
• ParentalLeave Top-up
• Employer matched RRSPcontributions
• FlexibleVacation to recharge, so you can bring your best
• Employeeand Family Assistance Programoffering mental health, legal, and financial counselling
• Supportedprofessional development and career growth(Linkedin Learning, mentorship)
• Employee-Led Employee Resource Groupsthat celebrate our diversity
• Regular events designed to build connection, belonging, and well-being
• Hybridflexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.