Global HR Operations Manager

Bilinguallink

Mississauga

On-site

CAD 90,000 - 130,000

Full time

3 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

BrainRidge Consulting is seeking an experienced HR Manager to lead HR Operations across four offices, including Canada, the US, and India. You will streamline onboarding/offboarding, records, leave, and internal requests while managing a small HR team and payroll across jurisdictions.

You’ll drive new initiatives, vendor negotiations for benefits, and build automation into day-to-day HR work. You will partner with leadership on HR strategy, workforce planning, and culture initiatives, ensuring

Qualifications

6+ years of progressive HR experience, including experience in an HR Operations or HR Manager capacity.
Demonstrated experience overseeing multi-jurisdiction payroll (Canada, US, and/or India).
Experience supporting or managing HR across more than one office or region, ideally including a nearshore or offshore team.
Experience administering employee benefits programs, including vendor negotiations.
Strong process-improvement mindset, with a track record of simplifying or automating HR workflows.
A creative, forward-thinking problem-solver, as comfortable proposing and building new initiatives as executing on the details behind them.
Strong attention to detail, particularly with HR documentation, payroll, and compliance-sensitive work.
Excellent written and verbal communication skills, with the ability to work across time zones and locations.

Responsibilities

Own day-to-day HR Operations across all four offices: Toronto, New Brunswick, and remote teams in the US and India.
Streamline and standardize core HR processes: onboarding, offboarding, records management, leave administration, and internal HR requests.
Manage bench and resourcing, partnering with Finance and Business Enablement to ensure staff have current, renewed Statements of Work (SOWs).
Identify, propose, and lead new initiatives that build efficiency in the HR function, from process redesign to new tools.
Strengthen and maintain accurate, audit-ready HR documentation and workflows across all locations, closing gaps as the firm grows.
Manage, coach, and develop a team of 2 HR Associates, setting priorities and reviewing their work.
Act as a trusted partner to the leadership team on HR strategy, workforce planning, and people decisions, and build strong working relationships with Finance, Business Enablement, and practice leads across locations.
Oversee payroll processing and administration across Canada, the US, and India, ensuring accuracy, timeliness, and compliance in each jurisdiction.
Serve as the escalation point for payroll issues and ensure a smooth employee experience around pay.
Own the employee benefits program, including leading negotiations and renewals with providers.
Design and lead engagement initiatives for multiple locations, with attention to parity between locations.
Partner with leadership on culture-building programming, recognition, and communications for a multi-location workforce.
Own the firm’s Performance Enablement Program as a continuous, year-round cycle administered in Zoho People.
Conduct management training sessions and employee information sessions on the program as needed.
Monitor completion and quality of reviews, and flag gaps to leadership.
Champion the adoption of AI and automation tools to modernize HR service delivery and reduce manual work.
Administer and get the most out of our Zoho suite tools as part of core HR systems.